Dispatch Coordinator Supervisor

4 weeks ago

Charlotte North Carolina, United States CoolSys Full time
Overview:
With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. 

WHY JOIN US 
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: 

Competitive pay  

Medical, Dental, Vision and Prescription coverage 

Paid vacation and holidays 

401(K) match 

Life insurance, AD&D and long-term disability 

Tuition reimbursement 

Opportunities available nationwide 

Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more 

Pet Insurance 

Legal Plan, and ID Theft Protection 

Responsibilities:
• Direct a team of 8-12 Dispatchers and Coordinators in a defined territory, including approval of timecards as required
by payroll processes/systems.
• Responsible for manpower planning and analysis, scheduling shift work as needed to cover each territory, managing
coverage of phone queues and assignments as required, etc.
• Communicate the value of strategic dispatching, inventory practices, and fleet management. to all employees. Work
with region VPs/RD's to drive that value for the business while still meeting customer expectations for
SLAs/contractual entitlements.
• Work with the leadership team to establish viable, cost-effective, and strategic objectives and put standard operating
procedures in place to support all requirements for business and compliance outcomes, including customer audit
readiness.
• Establish and enforce policies and procedures and Key Performance Indicators (KPIs) consistent with financial
controls needed and any QMS.
• Humble, servant leadership of procurement organization while monitoring KPIs and managing performance
accordingly.
• Works closely with area managers to help support all facility safety and requirements and needs
• Works with area managers and operations manager on all inventory needs, such as: coordinating physical inventory,
refrigerant management, and monitoring, evaluating, and minimizing truck stock per truck, managing any
replenishment orders, consistently keeping track of all obsolete and excess inventories. Works with local vendors on
the selling of any unneeded inventory
• Coordinate and support the bid process, help with approval and submittal where appropriate. Order cranes,
subcontractors, etc.
• Field technician interface for any general administrative issues
• On-boarding new technicians, training, tracking the safety progress of each team assigned, and tracking of PPE.
Coordinates required vehicle testing and training at hire and annually
• Prioritize calls (incoming and backlog)
• Assign and dispatch technicians
• Work with Service Managers to address open calls

Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• Daily review of all incomplete calls.
• Maintain entry and verify nightly “on-call” crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technician’s skillsets
• Responsible for manpower planning and analysis, scheduling shift work as needed to cover each territory, managing
coverage of phone queues, work assignments as required, etc.
• Training staff members to be knowledgeable about customer requirements, how to determine when/ where to use
technicians effectively, and what actions to take when quality/service standards are not met.
o Training staff (including technicians on proper fleet and inventory management)

Qualifications:
• 1-2 years of leadership experience
• HVAC/ Refrigeration or Service Industry experience preferred
• Excellent customer service skills with both internal and external customers.
• Detail-oriented
• Ability to make sound decisions to integrate objectives, opportunities, and resources successfully.
• Demonstrated leadership skills, including strong organizational and team-building skills.
• Ability to successfully manage multiple priorities and meet tight deadlines.
• Interpersonal relations skills and the ability to communicate effectively in verbal, written, and presentation forms.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Familiarity with Microsoft Outlook, Word, Excel, and PowerPoint

Join Us:
Today, there are 22 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth 

 

Connect with us on  and on .  

Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.   

Pre-employment background screening (criminal and MVR) and drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance. 

  • Tower Coordinator

    3 weeks ago

    Charlotte, United States ABM Full time

    Position Summary Details Reporting to the Service Manager and the Operations Manager, the dispatcher is responsible for dispatching orders. This position will also grow to include additional business. Works under general supervision following clearly defined procedures and policies This individual provides extraordinary customer service to...

  • Tower Coordinator

    5 days ago

    Charlotte, United States ABM Industries Full time

    Overview Position Summary Details Reporting to the Service Manager and the Operations Manager, the dispatcher is responsible for dispatching orders. This position will also grow to include additional business. Works under general supervision following clearly defined procedures and policies This individual provides extraordinary customer service to...

  • Dispatch Coordinator Supervisor

    3 weeks ago

    Charlotte, United States CoolSys Full time

    Overview With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the...

  • Dispatch Supervisor

    5 days ago

    North Las Vegas, United States MV Transportation Full time

    Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a?Dispatch Supervisor?to supervise a large Dispatch department.? He/she will be responsible for ensuring the Dispatch department maintains...

  • Tower Coordinator

    3 weeks ago

    Charlotte, United States ABM Industries, Inc. Full time

    Reporting to the Service Manager and the Operations Manager, the dispatcher is responsible for dispatching orders. This position will also grow to include additional business. Works under general supervision following clearly defined procedures and p Operations Manager, Coordinator, Dispatch, Customer Service, Service Manager, Dispatcher, Property...

  • Dispatcher

    4 days ago

    North Highlands, United States Randstad USA Full time

    Are you an effective communicator and have excellent previous expereince as a Dispatcher? If so, this opportunity is perfect for you! The ideal candidate would have previous dispatching experience and be comfortable with computers. This role is a contract to hire role and the client is seeking a candidate who is open to their graveyard shift. The schedule...

  • Project Coordinator/Dispatcher

    3 days ago

    North Canton, United States Staffing Full time

    Job DescriptionJob DescriptionTitle: Project Coordinator/DispatcherLocation: North Canton, OH 44720Rate: $18 - $20/HourDescriptionSummary:Project Coordinators facilitate the success of service engagements by working closely with all levels of associates and teams, and arethe focal point for project problem resolution and escalation. Project Coordinators...

  • Dispatcher

    5 days ago

    Charlotte, United States Dilling Heating, Cooling, Plumbing & Electrical Full time

    Overview |Stability| Competitive Weekly Pay + Benefits | Growth Opportunities + Training| Looking to TRADE UP to a better opportunity? Trade Up Atlantic, a talent placement group for plumbers, electricians, and HVAC technicians, has partnered with Dilling Heating, Cooling, Plumbing, and Electrical to find the best Dispatcher in the area. If you want to trade...

  • Dispatch and Customer Service

    2 weeks ago

    Charlotte, United States Selwyn Partners Full time

    Selwyn Equity Partners is a Charlotte, NC based boutique private equity firm. We currently have an opening for a Dispatch & Customer Service Representative to provide services to several companies in our portfolio. These companies operate in the HVAC, Plumbing, Electrical and Wate Services industries. Our firm has an unwavering commitment to excellence, and...

  • Dispatcher

    3 days ago

    Charlotte, United States D.H. Pace Company, Inc. Full time

    Job DescriptionJob DescriptionDH Pace Company, Inc., aspires to hire a Dispatcher in our Charlotte, NC office! The Dispatcher will effectively coordinate field employees in order to provide service to the customer’s satisfaction. If you have strong administrative and customer service skills, please apply!Job Responsibilities:Assist with employee/job...

  • Dispatcher

    5 days ago

    Charlotte, United States D.H. Pace Company, Inc. Full time

    Job DescriptionJob DescriptionDH Pace Company, Inc., aspires to hire a Dispatcher in our Charlotte, NC office! The Dispatcher will effectively coordinate field employees in order to provide service to the customer’s satisfaction. If you have strong administrative and customer service skills, please apply!Job Responsibilities:Assist with employee/job...

  • Dispatcher

    4 days ago

    North Salt Lake, United States Stericycle Inc. Full time

    Title: Dispatcher Requisition Id: 33667 Job Function: Field Services Operations Career Area: Operations Work Location: Salt Lake City, UT About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the...

  • Road Supervisor/Dispatcher

    5 days ago

    North Charleston, United States National Express Transit Full time

    WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 44 U.S. locations, providing safe, reliable and sustainable options...

  • Dispatcher

    5 days ago

    Charlotte, United States ITW Full time

    Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they...

  • Dispatcher

    5 days ago

    Charlotte, United States DH Pace Full time

    DH Pace Company, Inc., aspires to hire a Dispatcher in our Charlotte, NC office! The Dispatcher will effectively coordinate field employees in order to provide service to the customer’s satisfaction. If you have strong administrative and customer service skills, please apply! Job Responsibilities:Assist with employee/job scheduling and provide assistance...

  • Dispatcher

    4 days ago

    North Canton, United States Emerald Resource Group Full time

    Job Title: Dispatcher - Customer Service and Call Management Support Salary: $17 per hour Schedule: Sunday to Thursday, 2:30 pm - 11:00 pm (fully remote after training) Location: North Canton, OH Qualifications: Self-directed individual with the ability to handle multiple tasks simultaneously Proficient in Microsoft and PC skills Logical thinker with a keen...

  • Dispatcher

    4 days ago

    North Canton, United States Emerald Resource Group Full time

    Job Title: Dispatcher - Customer Service and Call Management SupportSalary: $17 per hourSchedule: Sunday to Thursday, 2:30 pm - 11:00 pm (fully remote after training)Location: North Canton, OHQualifications:Self-directed individual with the ability to handle multiple tasks simultaneouslyProficient in Microsoft and PC skillsLogical thinker with a keen...

  • Road Supervisor/Dispatcher

    5 days ago

    North Charleston, United States WeDriveU Full time

    WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 44 U.S. locations, providing safe, reliable and sustainable options...

  • Road Supervisor/Dispatcher

    5 days ago

    North Charleston, United States WeDriveU Full time

    WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 44 U.S. locations, providing safe, reliable and sustainable options...

  • Road Supervisor/Dispatcher

    4 days ago

    North Charleston, United States WeDriveU Full time

    Job DescriptionJob DescriptionWeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 44 U.S. locations, providing safe,...