Project Assistant I

Found in: Resume Library US A2 - 1 week ago

Clifton Park New York, United States TRC Companies, Inc. Full time
About Us:
Groundbreaker. Game changer. Pioneer.

 

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

 

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

 

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

Overview:
TRC Advanced Energy (TRC) is a nationally known energy efficiency consultancy. TRC collaborates with clients to develop and implement market transforming programs and initiatives that promote energy efficiency, renewable energy, and green building in multiple market sectors across the US and around the world. These initiatives reduce energy costs, improve the health and safety conditions of buildings, while also helping the environment by reducing greenhouse gas emissions. TRC acts nationally to address some of our country’s most challenging problems: global climate change and energy independence.

 

TRC is seeking a Project Assistant I/Call Center Service Representative to support operations in New York State.

 

In this role, you help New York residents understand the intricacies of the Single Family Homes Residential Programs offered by NYSERDA, to include, but not limited to: Empower Plus, Comfort Homes, and the Residential Audit Program. 

 

Your active listening skills enable you to understand customer needs and provide accurate, timely guidance on program offerings and incentives.  You log all activities in the CRM as they occur allowing for relevant record keeping in accordance with program directives.  You use your previous experience in Energy Efficiency to rapidly gain a working knowledge of the programs and drive each call to a positive outcome.

Responsibilities:
Develop and maintain understanding of program objectives, incentives, processes, and procedures.

Maintain respectful and open communications with internal and external customers.

Create and maintain accurate records, including details of all communications with program participants and information seekers.

Answer incoming calls, emails, and make outbound calls to utility customers that have expressed interest in participating in energy efficiency program.

Is an effective communicator; both written and verbal.

Controls the pace and flow of inquiries/requests and manages response time effectively.

Handles inquiries and requests in a courteous and professional manner.

Listens to and empathizes with customers and acknowledges their challenges/concerns.

Ability to follow policies and procedures as outlined.

Quickly gathers information to determine a customer's needs, applies problem-solving skills, and resolves the inquiry/request effectively.

Uses the web, scheduling software and other available tools to search/retrieve information needed to address the inquiry and schedule appointments.

Records information from the inquiry in an accurate and efficient manner, tracks requests until closure, and interacts with management and subject matter experts as necessary.

Takes direction within a team setting and completes team-related work promptly. Supports customers using proprietary customer relationship management (CRM) methodologies.

Additional assignments to include; data entry, and incentive application review and processing.

Qualifications:
1+ years' experience in a call center environment.

2+ years' experience in the energy efficiency/ clean energy space.

Proficient with Microsoft Office.

Previous experience with CRM and scheduling software.

Ability to understand, interpret, and explain multiple programs.

Able to listen and document information received.

Ability to clearly communicate in written and oral English.

PC, keyboard, and typing/data entry proficiency.

Exhibits professional demeanor and top-notch customer service skills.

Ability to multitask and work independently as well as effectively within a team environment.

Ability to plan, organize and prioritize work with minimal direction.

Flexible, attentive and responsive to changing operational procedures and customer needs.

Possesses strong organization skills and the ability to meet deadlines.

Superior troubleshooting abilities.

Ability to identify opportunities for process improvement and use creative problem-solving skills to make recommendations.

Our Mission

We understand our clients’ goals, and embrace them as our own, applying creativity, experience, integrity and dedication to deliver superior solutions to the world’s energy, environment and infrastructure challenges.

Our Vision

We will solve the challenges of making the Earth a better place to live — community by community.

TRC is ranked #16 on ENR's list of the Top 500 Design Firms in the United States.

Please watch the video below to learn more:

 

In accordance with local law, the following compensation range is applicable for the job and location associated with this requisition: $20.00 - $25.00/hr. Compensation will vary based upon experience, education, skill level, and other compensable factors.

 

Benefits: TRC offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

EEO Statement:
TRC is an equal opportunity employer: disability/veteran. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary Range:
USD $20.00 - USD $25.00 /Hr.

(Posted) Min:
USD $20.00/Hr.

(Posted) Max:
USD $25.00/Hr.

  • Project Manager- Life Sciences

    4 days ago

    New York, United States PROJECT MANAGEMENT ADVISORS Full time

    **Project Management Advisors, Inc. (PMA)** is a national real estate advisory firm providing consulting services as the owner's representative, including development management, project management, program management and investor representation. Recognized among the commercial real estate industry's top professional services firms, including being named to...

  • Assistant Project Manager

    9 hours ago

    New York, United States John Moriarty & Associates Full time

    JMAV’s projects are fast-paced and challenging and allow our team members to grow into their roles to meet the varied requirements of construction within close-knit project teams. As an Assistant Project Manager, you will assist the project team using your skills in technology and critical thinking to advance the project goals. You assist in planning,...

  • Plastics Molding Operator I

    2 weeks ago

    Clifton Park, United States Connexion Systems & Engineering, Inc. Full time

    Job DescriptionJob DescriptionLocation: Clifton Park, NY Pay Rate: $18/hr (+$1 shift differential to $19/hr)Hours: 2:30pm - 11pm (2nd Shift)Job Title Summary: This position is for an Operator I in the injection Molding manufacturing group. The Operator I position is responsible for the production, assembly, and quality inspection of both basic and complex...

  • Civil Structural Engineer

    1 week ago

    New York, United States CB&I Full time

    CB&I® is the world's leading designer and builder of storage facilities, tanks and terminals. With more than 60,000 structures completed throughout our 130-year history, we have the global expertise and strategically-located operations to provide customers world-class storage solutions for even the most complex energy infrastructure projects. The Senior...

  • Kitchen Aide

    2 days ago

    New York, United States Project Find Full time

    Job DescriptionJob DescriptionSalary: $17.37 - $19.37 per hour, based on experienceCompany Description:Project FIND’s mission is to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently. Today Project FIND operates three supportive housing residences that are home to...

  • Director Clinical Project Management

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    New York, United States i-Pharm Consulting Full time

    Summary of ResponsibilitiesManage and provide accountability for day-to-day operations of the project, as defined by the contract and according to ICH/GCP and all other applicable laws, rules, and regulationsServe as primary Sponsor contact for operational project-specific issues and study deliverablesMaintain in depth knowledge of protocol, therapeutic...

  • Director Clinical Project Management

    5 hours ago

    New York, United States i-Pharm Consulting Full time

    Summary of ResponsibilitiesManage and provide accountability for day-to-day operations of the project, as defined by the contract and according to ICH/GCP and all other applicable laws, rules, and regulationsServe as primary Sponsor contact for operational project-specific issues and study deliverablesMaintain in depth knowledge of protocol, therapeutic...

  • Social Work Case Manager

    1 week ago

    New York, United States Project Find Full time

    Job DescriptionJob DescriptionSalary: $30.22-$32.97 per hour, based on experienceCompany Description:Project FIND’s mission is to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently. Today Project FIND operates three supportive housing residences that are home to about...

  • Social Work Case Manager

    1 day ago

    New York, United States Project Find Full time

    Job DescriptionJob DescriptionSalary: $30.22-$32.97 per hour, based on experienceCompany Description:Project FIND’s mission is to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently. Today Project FIND operates three supportive housing residences that are home to about...

  • Assistant Director of IT

    10 hours ago

    New York, United States Eliassen Group Full time

    THIS ROLE IS ON SITE IN ELIZABETH NJ 3 DAYS/WEEK – OPEN TO RELOCATION Our client is seeking an Assistant Director of Application Development, with real potential to grow into a more Senior role in 18 months or so. In this role you will be responsible for overseeing the entire application development lifecycle, leading a team of highly skilled developers,...

  • Project Engineer I

    Found in: Resume Library US A2 - 1 week ago

    Orchard Park, New York, United States ITT, Inc. Full time

    Position Summary: ITT Enidine is seeking a talented and experienced Project Engineer to join our team. The ideal candidate will have a solid understanding of managing R&D and Production projects and possess the ability to support efforts impacting internal and external customers. As an integral member of our engineering team, you will contribute to the...

  • Project Assistant

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    New York, United States SICIS Full time

    Company DescriptionSICIS is a leading manufacturer of high-end contemporary mosaic and large format glass panels for wall and floor coverings, furniture and interior decorations. Founded in 1987, SICIS has a deep awareness of materials and a desire to experiment, combining Italian creativity and style with cutting-edge technology and know-how. SICIS...

  • Project Assistant

    2 weeks ago

    New York, United States SICIS Full time

    Company DescriptionSICIS is a leading manufacturer of high-end contemporary mosaic and large format glass panels for wall and floor coverings, furniture and interior decorations. Founded in 1987, SICIS has a deep awareness of materials and a desire to experiment, combining Italian creativity and style with cutting-edge technology and know-how. SICIS...

  • Project Assistant

    Found in: Appcast US C2 - 2 weeks ago

    New York, United States SICIS Full time

    Company DescriptionSICIS is a leading manufacturer of high-end contemporary mosaic and large format glass panels for wall and floor coverings, furniture and interior decorations. Founded in 1987, SICIS has a deep awareness of materials and a desire to experiment, combining Italian creativity and style with cutting-edge technology and know-how. SICIS...

  • Project Manager I

    Found in: Resume Library US A2 - 1 week ago

    York, Pennsylvania, United States Henkels & McCoy Full time

    Overview: Henkels & McCoy (H&M) is an industry-leading utility construction firm providing critical infrastructure design, construction, and maintenance services for the power, oil & gas pipeline, gas distribution, and communication markets throughout North America. Founded in 1923, H&M adapts nearly a century of experience to the dynamic infrastructure...

  • Project Assistant

    Found in: Resume Library US A2 - 1 week ago

    New York County, New York, United States Crowell & Moring Full time

    Job Description Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in...

  • Project Assistant

    3 days ago

    New York, United States WilmerHale Full time

    WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity...

  • Floating Maintenance Worker

    3 weeks ago

    New York, United States Project Find Full time

    Job DescriptionJob DescriptionSalary: $20 - $22 per hour, based on experienceCompany Description:Project FIND’s mission is to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently. Today Project FIND operates three supportive housing residences that are home to about 600...

  • Assistant Project Manager

    12 hours ago

    New York, United States Invoke Staffing Full time

    Are you a Construction Project Engineer or Assistant Project Manager looking to take the next step in their career? Are you looking to join an established, but growing construction firm with a great team, company culture and leadership? Our client is a 75 year old commercial general contractor that builds schools, life sciences, healthcare, multifamily,...

  • Project Engineering Assistant

    7 days ago

    New York, United States HDR Full time

    **Project Engineering Assistant** - (178674) **Description** **About Us** At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an...