Self Pay AR Specialist

2 months ago

Saint Louis County Missouri, United States EmpowerMe Wellness Full time
Overview:
Grow your career At EmpowerMe Wellness, you’ll find opportunities for promotion, continuing education, and great benefits, all while making a real difference in the life of seniors. Our results are in our success stories – come write yours with us. Join our team today

 

Who We Are

EmpowerMe Wellness – is on a mission to improve the lives of seniors and the communities they call home We provide fully integrated on-site therapy, pharmacy services, primary care, and more at senior living communities nationwide. Our experienced team of more than 3,000 clinicians and professionals provide personalized health and wellness solutions for seniors in more than 35 states. To learn more about us, visit (url removed).

 

Responsibilities:
Position Summary: 

An Self Pay Specialist will be responsible for overseeing patient balances/concerns/issues. The ability to review and collect information in a thorough and detailed manner, as well as timely response and communication are critical to the success of this position

 

Essential Duties:

The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•           Initial point of contact for incoming patient and other insurance related phone calls

•           Review Remittance advice to confirm the accuracy of balance to patient

•           Attempt to collect payment from patient by sending out collection letters and calls to patient

•           Sending out and reviewing financial assistance paperwork

•           Working correspondence from patient

•           Working return patient statements

•           Refund request for overpayments by patient

 

Qualifications, Education and/or Experience: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required. 

•           High School Diploma or GED plus 1 year of professional office experience, or 1 year of collection experience (professional office experience in healthcare setting is preferred).

•           Ability to read remittance advice from payers

•           Must exhibit a very high level of thoroughness & detail oriented

•           Knowledge of and experience with insurance benefit coordination, medical credentialing and medical billing

•           Goal- and result-oriented, as well as self-motivated with a sense of professional curiosity, desire to learn new things, and to find / recommend solutions to problems.

•           Excellent communication and interpersonal skills required. 

•           Must have the ability to work in a fast-paced environment, remain calm in stressful situations, to be flexible, to work well with many interruptions and have skill in multi-tasking.

•           Must exhibit and promote a high level of customer service, hospitality, curiosity and friendliness towards all clients, visitors, coworkers.   

•           Quickly adapts to change and takes a proactive approach to problem solving.

•           Ability to analyze, interpret and draw inferences from research findings and prepare reports.

•           Ability to use independent judgment to manage and impart confidential information.

 

Computer Skills: 

Proficiency in Internet browsers (e.g. Explorer, Chrome, Fire Fox), as well as advanced knowledge of Microsoft Office programs: Outlook, Excel, Word and Publisher applications.

 

Work Environment & Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit; stoop; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer. 

 

 

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