Implementation Manager, Global Mobility Solutions

About Us:
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

 

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:
Our Global Mobility Solutions practice is going through a major transformation, with a new strategy, offering and focus. We are looking for the right candidate to join a developing team at grass roots level, helping to continue shaping and building our practice and take it to the next level.

 

Our small and growing team consists of Business Development, Regional Mobility Managers and Analysts at all levels, each with individual skill sets, experience and background, bringing their own contribution and expertise to a close and collaborative team.

 

Using their consultative mind set, our team work with clients to achieve transformational success by:

·        Developing global mobility strategies right for their business

·        Designing and implementing policies and processes, fit for purpose

·        Managing fully outsourced programs on their behalf

·        Providing guidance through the complex world of Global Mobility and mitigating risk

·        Hand holding their valued talent as they move through the relocation cycle

·        Utilising the best technology available to deliver successful global mobility outcomes, all in one place

 

With a focus on technology and client implementation, his is an exciting opportunity to join a fun and collaborative team with ambitious growth plans.

 

Responsibilities:
Working closely with the growth and service delivery teams, the Implementation Manager will play a crucial part in the project management of onboarding new clients or managing change to existing clients, where required.  The , primary focus being on:

 

Leading the client on-boarding process from handover with the growth team, following a signed SOW through to Go Live

Leading the technology element of implementation by working closely with our technology partners to ensure effective implementation

Project managing numerous work streams including service delivery processes and technology requirements

Defining processes and approaches, by working closely with the client, growth and service delivery teams

Working with Gallagher default or client providers to ensure the scope is fully understood and requirements are addressed ahead of GO Live, by providing training

Working closely and guiding client stakeholders to ensure their needs are met within the agreed scope, ahead of GO Live

Training the service delivery team on the processes, scope and approach

Overseeing the initial service delivery approach upon GO Live to ensure any tweaks are made effectively and there is a smooth handover

Operating in partnership with service delivery to identify and implement improvements process and technology, throughout the client lifecycle, as needed

Managing numerous ad-hoc projects, where change to service delivery model is needed

Managing the technology roadmap for change as required by the business

Running data analytics/ reporting from the technology

 

Plus any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role.

Qualifications:
Required: Bachelor's degree and 5 or more years client coordination and/or claims management experience OR High School degree and 10 years client coordination and/or claims management experience. License required. Able and willing to travel approximately 25% of the time.

Preferred: LIVE IN CENTRAL OR EASTERN TIME ZONE

Gained broad global mobility experience from a service delivery perspective

A strong background in technology in particular, with demonstrable experience in mobility assignment management platforms and integrated solutions

Experience of client on-boarding, leading implementation and project management

Holistic understanding of compensation, tax, international payroll, immigration and relocation

Solid business acumen

Out of the box thinking

Willingness to pivot and contribute to projects outside of day to day responsibilities

Highly project and process management focused

Ability to manage multiple priorities and deadlines

Effectively handle multiple projects as well as manage the details associated with everyday tasks

Balance multiple priorities

Deliver work on a timely basis

Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues.

Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

We value inclusion and diversity

Click to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

 

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