System Support Technician

Found in: Resume Library US A2 - 3 weeks ago


Saint George Utah, United States SkyWest Airlines Full time
About SkyWest:
SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well. We pride ourselves in being an on-time airline and are seeking dedicated individuals that understand a deadline-driven environment, while also maintaining high quality standards of operational safety and customer service. As a SkyWest employee, you will be part of an exciting team of professionals that love working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first time flier, we want to make it a great experience.

 

SkyWest employees enjoy a distinctive and unmatched culture of teamwork, respect, quality and professionalism, along with world-class benefits like 401(k) match, Performance Rewards, health care, retirement and discounted travel worldwide.

Primary Job Duties:
SkyWest System Support Technicians answer calls, online chats, and process tickets for the Information Technology service desk, providing immediate assistance and/or escalating issues for handling by other technical support staff.

Field incoming calls, chats, and IT requests

Resolving issues without escalation to level 2 support teams as much as possible

Research technical problems and provide solutions to end-users

Provide training and recommendations to computer users to enhance independence

Install, configure, and repair company-issued, printers, scanners, and peripheral equipment

Install and configure PC operating systems and desktop application software

Process requests for new system access and remove access for terminated personnel

Other duties as assigned

Minimum Requirements:
Excellent telephone and people skills

Excellent written communication skills

Willingness and patience to assist computer users of all technical abilities

Good general understanding of telephone systems, personal computers, computer network, printers, peripheral equipment, and application software

Configure, repair, and troubleshoot company-issued, printers and related equipment

Strong knowledge of Microsoft Windows and Microsoft Office Applications

Multi-task and properly prioritize problems and projects

Work early morning hours and weekend hours as assigned

Respond to and escalate critical event information during after-hours

Work extended workday and vacation schedules as assigned

Physical and Other Requirements:
Ability to sit and work at a computer for extended periods of time

Please complete the online application. Qualified applicants will be contacted.

 

This job posting may have an additional video/phone interview requirement. Please monitor your email and junk folder for additional instructions.


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