Analyst, TechEx

3 weeks ago

Orlando Florida, United States NBCUniversal Full time
Job Description

Provide support to customers onsite, including various remote offices via in person, phone, live chat, and working tickets

Printer MFD, covering inventory, installs, moves, break fix & consumable delivery/ replacement.

Break Fix support of IT issues

Fulfill or triage customer requests

Deliver exceptional customer service

Understand Team targets and deliver to them

Identify process improvement opportunities and feedback to the management team

Collaborate where required on service improvement plans and operational projects

WHO WE’RE LOOKING FOR:

Someone who genuinely puts their customer first

A team player who acts in the interest of all

A passionate and Self driven motivated individual

Someone with a flexible schedule that can cover later shifts, weekends or holidays when needed

An excellent communicator, providing technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs.

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