Gestionnaire Litiges Aval, Intérim, H/F

4 weeks ago


Santa Ana California, United States PepsiCo Full time
Responsibilities:
Vos missions :

 

Vous intégrez le service Litiges et Pénalités logistiques de PepsiCo France et accompagnez l'équipe sur les missions suivantes :
• Réceptionne, saisit et analyse les réclamations Clients (litiges logistiques) sur un périmètre produit spécifique. Après enquête, si le litige est avéré, crée dans SAP des avoirs pour rembourser le client
• Analyse et traitement des déductions clients relatives aux litiges logistiques
• Collabore avec son manager pour s'assurer que toutes les notes de crédit et de débit créées sont validées et fermées sur SAP.
• Collabore avec nos partenaires logistiques ; aussi bien internes qu’externes (Transporteurs, Entrepôts) dans une démarche d'amélioration continue: partage et suivi des KPIs litiges, récupération des preuves de litiges, actions correctives mises en place
• Est force de proposition: suggère des plans d'action afin de corriger les problèmes générateurs de litiges et réduire leur nombre à long terme

Qualifications:
Votre profil :

• Bac +3/+4
• Expérience en Supply-Chain (Service client) ou ADV
• Capacité d'analyse et de communication
• Bonne connaissance d’un ERP (SAP) et Pack Office (bonne maîtrise d’Excel)
• Force de proposition
• Réactivité et proactivité
• De bonnes relations interpersonnelles et capacité à négocier
• Esprit d'équipe
• Anglais



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