Representative I, Credit

3 weeks ago


Knoxville Tennessee, United States Pilot Company (SSC) Full time
Job Description

The purpose of this job is to monitor customer accounts and payments to ensure collection of receivables and minimize company exposure as well as provide customer support.

Essential Functions

Perform collection of past-due invoices for direct bill, wholesale, fleet, and RV accounts

Monitor and review daily receipts as well as draft returns and collect payments accordingly

Develop and maintain customer relationships ensuring response to customer needs including invoices, transaction details, and other account specifics

Work with billing card services to activate or inactivate accounts on direct bill

Support account set-ups by entering accounts into CreditView to document customer activities and issues

Work with store reconcilers to help research manual re-bills

Assist cash applications team with applying customer payments

Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

Ensure all activities are in compliance with rules, regulations, policies, and procedures

Complete other duties as assigned


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