Patient Coordinator

Found in: Resume Library US A2 - 1 week ago

Addison Texas, United States Behavioral Innovations Full time
Overview:
Upholding Integrity, Excellence, and the Heart of ABA: At Behavioral Innovations (BI), our compass is set by values that illuminate our path every day. In 2021, our Core Value Integrity shone brightly as we were honored with the Clinical Excellence Award. This recognition isn't just an accolade; it embodies the very spirit that drives us - a dedication to the highest ethical standards, compassion, and genuine care for those we serve. In 2022, we were humbled to be crowned Company of the Year, a distinction that encapsulates our commitment to advancing its impact. We're immensely proud to share that we've earned a coveted spot on the prestigious Inc. 5000 list - a testament to being one of America's Fastest Growing Private Companies. Our achievements reflect the unwavering unity of our team, the trust of our partners, and the lives we touch.

 

Purpose:  The Patient Coordinator is responsible for the patient journey from first contact up until kiddo is diagnosed and ready for next steps. Those next steps could involve us transferring the family to our intake team to enroll in ABA therapy or it could involve us partnering with the family about outside resources or services that would benefit the patient. Every family’s journey with an autism diagnosis is different, with that in mind you must adapt to service the unique needs, questions, timing, and concerns from each family personalizing the experience.   

 

Why choose Behavioral Innovations:

Daily Pay: Access your pay when you need it

University Partnerships: Enjoy tuition rate discounts. 

Insurance: Medical, Vision, Dental, and Supplemental Insurance Policies.

Wellbeing Program: Equipping you with tools to achieve your wellness goals.

OVIA Health: A Women's Health App supporting you throughout the entire Parenthood Journey.

Employee Assistance Program (EAP): Comprehensive support for your mental, emotional, and physical health.

Supportive Team Structure: Our clients and families are our top priority, and we foster a collaborative and expert team environment.

Pet Insurance

 

Duties & Responsibilities: 

Responsible for a group of diagnosing providers and/or market including diagnosing process with clients and providers, data entry, reporting audits and reporting, etc.

Establish a relationship with inquiring families by phone, email, chat, and/or text to provide excellent customer service with the goal of getting child scheduled for a diagnostic appointment

Responsible for verifying all required documents and demographic information (client details, insurance coverage, diagnostic and history questions, physician referral if needed, etc)

Responsible for scheduling multiple appointments with diagnosing providers

Ask qualifying questions and actively listen to qualify potential clients

Educate potential clients about BI and the diagnostic process

Responsible for the pass off of diagnosed clients to the ABA intake team

Maintain confidentiality with accordance of HIPPA and company standards.

Responsible for follow up with diagnostic providers, families, and outside providers before and after appointments have taken place

Fully document all information from potential clients, doctor’s office, and insurance companies in appropriate system (Salesforce, Central Reach, among others)

Other duties as assigned

 

Requirements:

Experience with Intake, scheduling, call center, and/or sales environment as you will be receiving inbound calls/making outbound calls and using other forms of communication to prospective clients who have requested information about our service

Must be comfortable working in a fast-paced, continually changing, and results-oriented environment as part of a rapidly growing organization

Experience with Salesforce and Electronic Medical Records (EMR) systems is preferred

Skills:

Customer and Personal Service Skills- Knowledge of principles and processes for proving customer service, this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Active Listening- Giving full attention to what other people are asking, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Problem Solving- Analyzing information and evaluating results to choose the best solution and solve problems

Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do

Effective time management and organizational skills with strong attention to detail

Ability to take initiative to identify and resolve issues

Demonstrates Resourcefulness and cooperation

Exhibits BI’s Core values in all interactions

 

 

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