Cash Customer Operations Program Manager
4 weeks ago
We are seeking an experienced and dynamic Program Manager to join our team. The ideal candidate will have a strong background in product and customer operations, and a proven ability to apply industry standard methodologies to achieve specific business objectives. In this role you will be responsible for managing and overseeing a group of interconnected initiatives, and you will provide guidance and strategic direction to a diverse group of teams and stakeholders while ensuring strong program performance and alignment with organizational goals.
You Will:
Own the Cash Customer Operations (CCO) relationship with other Cash teams for the program(s) you'll oversee.
Understand the products, business strategy and roadmap for the Cash abstraction(s) you support.
Work with teams within the program(s) you support to assess new products, enhancements or initiatives.
Develop and implement strategies for the program(s) you oversee that are aligned with organizational goals.
Create and oversee project documentation, including timelines, milestones, and resource allocation.
Identify potential risks to program success, communicate to relevant stakeholders, and develop mitigation plans.
Proactively address issues to prevent disruptions to program timelines and deliverables.
Oversee the utilization of assigned resources to ensure progress towards program timelines and deliverables.
Make data-driven decisions to optimize resources.
Regularly review and analyze program performance against established metrics.
Develop utilization and success metrics for initiatives within the program(s) you support and collaborate with data teams to design and implement
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Cash Customer Operations Program Manager
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Cash Customer Operations Program Manager
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