Patient Support Representative

4 weeks ago


Longview Texas, United States Wellness Pointe Full time
Job Description

Our organization is seeking an energetic, motivated, customer service professional.

In this role, the incumbent will register patients by obtaining demographic, insurance, and medical information and collecting co-pays and deposits. Effectively completes a variety of goal-oriented departmental tasks that will require adaptability, attention to detail and efficiency.

 

Essential Duties

• Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing.

• Inputs patient registration information into computer system and verifies accuracy of data entered.

• Prepares required forms for signature by patient or family member.

• Requests and collects co-pays and deposits, and issues receipts at time of payment.

• Discusses financial arrangements with incoming patients and/or family members and explains billing and collections policies.

• Communicates with medical/clinical personnel regarding patient access, inter-facility transfers, reimbursement issues, authorization requirements, etc.

• May verify patient insurance coverage and obtain and track authorizations for procedures to be performed.

Insurance verification

Pre-authorizaiton of procedures

 



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