Operations Technician II

3 weeks ago

Andover Massachusetts, United States Tierpoint Full time
Overview:
The Operations Technician II require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.

Responsibilities:
Provides quality internal and external customer service surrounding the Company values. 

Assemble/build hardware to meet client/service order specifications. 

Test in-stock hardware to determine functional status. 

Run diagnostic suites on Dell, Sun and HP servers. 

Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services. 

Assist in the installation, racking, and cabling of equipment. 

Run, terminate, and test cables. 

Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc. 

Equipment monitoring. 

General understanding of TCP/IP principles. 

User level experience with at least one server Operating System. 

Provide remote hands and eyes support for customer issues/concerns. 

Hardware setup and troubleshooting skills. 

Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment. 

Ability to react to alarms and escalate all issues. 

Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation. 

Be available to work shifts as needed and asked. 

Others as assigned. 

Qualifications:
High School degree and/or Associates degree, or equivalent experience

Ability to make decisions with strong processing skills. 

Strong written and verbal communication skills; must communicate effectively and in a professional manner.

Able to handle multiple tasks, manage priorities, and remain professional at all times. 

Adequate professional experience and knowledge to perform Job Responsibilities. 

Excellent verbal, written, and interpersonal skills. 

Ability to prioritize and organize effectively. 

Ability to work on multiple projects simultaneously. 

Ability to work both independently and with others. 

Preferred Experience:

Prior experience particularly in the data center industry

Associate’s degree or equivalent experience and three years working experience in a customer service/help desk environment; or Bachelor’s degree

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