Operations Engagement Manager

3 weeks ago


Chicago Illinois, United States NielsenIQ Full time
Job Description

As an Operations Engagement Manager, you'll oversee Market Insights operations in designated countries, ensuring successful implementations, effective budget management, and process improvement. You'll provide operational consultancy, represent the sub-region on leadership groups, foster automation, and ensure team alignment to achieve targets.

Responsibilities:

Establish and maintain trustful relationships by collaborating across business units and departments to foster trust, commitment, accountability, and results. 

Provide guidance and coaching to your direct reports and teams. 

Be a driver of transformation and change. 

Ensures the team meets the needs of the Sales/Client Solutions.

Develops and promotes a service- and performance-oriented culture within the team and Operations. 

Implements and follows global standard procedures and processes. 

Ensures global quality guidelines, especially documentation of working processes. 

Ensures professional workload management, monitors workload, and optimizes staff utilization. 

Overall responsibility for people development/career progression within the local Ops units. 

Evaluates team performance, identifies areas for improvement and implements either training or processes to support improvement. 

Develops skills in the local Ops units across methodologies, industries, and specialisms so that the team can offer consultation to the Commercial Teams. 

Clearly communicates global and local strategy to the teams; sets goals, provides direction and guidance to direct reports. 

Responsible for the operation unit budget, monitors key metrics. 

Identifies and implement efficiencies in the workflow/structure. 

Drive and role-model an empowered and engaged high performance culture within the team and operations as a whole focused on data supply and quality. 

Ensure efficient resource management based on sub-regional objectives and requirements. 

Take ownership for analyzing and evaluating business processes leading into actions to streamline processes, to improve operational efficiencies and to identify opportunities for reducing operational costs. 

Manage controls and compliance. 

Build and use knowledge of industry trends to identify opportunities to improve processes either through general improvements or via new technologies. 



  • Chicago, United States NielsenIQ Full time

    Company Description REF36654U NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are looking to add a talented Operations Engagement Manager that will act as the main point of contact for Market Insights, collaborating with...

  • Engagement Manager

    3 days ago


    Chicago, United States Surgical Directions LLC Full time

    Job DescriptionJob DescriptionSurgical Directions is a leading perioperative and anesthesia consulting firm that has partnered with over 350 healthcare clients to drive efficiencies and profitable growth. As a rapidly growing organization, we seek to be the leader in healthcare transformation solutions that radically improve client performance and patient...

  • Engagement Manager

    5 days ago


    Chicago, United States Surgical Directions Full time

    Surgical Directions is a leading perioperative and anesthesia consulting firm that has partnered with over 350 healthcare clients to drive efficiencies and profitable growth. As a rapidly growing organization, we seek to be the leader in healthcare transformation solutions that radically improve client performance and patient lives. We instill realistic and...


  • Chicago, United States Glanbia Nutritionals Full time

    Select how often (in days) to receive an alert: Glanbia: We are a better nutrition company, home to consumer brands and ingredients that help people around the world feel strong, nourished, and to perform well at any age. Everything we do has real nutritional benefit. Everything we do is in pursuit of better, for each other and the planet. Glanbia has an...


  • Chicago, United States Glanbia plc Full time

    Glanbia: We are a better nutrition company, home to consumer brands and ingredients that help people around the world feel strong, nourished, and to perform well at any age. Everything we do has real nutritional benefit. Everything we do is in pursuit of better, for each other and the planet. Glanbia has an exciting opportunity for a creative and dynamic...


  • Chicago, Illinois, United States Pivot Energy Full time

    ROLE OVERVIEWAs solar moves to be the largest source of energy in the decades to come, an increasing priority for Pivot Energy and the solar industry is ensuring that all communities can access solar energy in ways that deliver additional benefits to their communities. Pivot aims to be a leader in responsible solar development, which includes thoughtful...

  • Guest Engagement

    4 days ago


    Chicago, United States Griffin Museum of Science and Industry Full time

    Job DescriptionJob DescriptionAbout Us: The Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago’s Museum of Science and Industry (MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life. MSI’s mission – to inspire the inventive...


  • Chicago, United States Medical Home Network Full time

    Are you ready to join a passionate community of people who are changing how health care is delivered? A place where you will find a career you love while truly making a difference building healthier communities. If this sounds like you, we would love to have you apply as Specialist, Provider Network Operations & Engagement with Medical Home Network (MHN)!...


  • Chicago, United States Medical Home Network Full time

    Are you ready to join a passionate community of people who are changing how health care is delivered? A place where you will find a career you love while truly making a difference building healthier communities. If this sounds like you, we would love to have you apply as Specialist, Provider Network Operations & Engagement with Medical Home Network (MHN)!...


  • Chicago, United States Medical Home Network Full time

    Are you ready to join a passionate community of people who are changing how health care is delivered? A place where you will find a career you love while truly making a difference building healthier communities. If this sounds like you, we would love to have you apply as Specialist, Provider Network Operations & Engagement with Medical Home Network (MHN)!...


  • Chicago, Illinois, United States Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Engagement Manager

    4 days ago


    Chicago, United States Qualtrics Full time

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a...

  • Engagement Manager

    5 days ago


    Chicago, Illinois, United States Qualtrics Full time

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...


  • Chicago, United States CINQCARE Full time

    CINQCAREProvider Engagement Account Manager SeniorPosition DescriptionOverviewThe Provider Engagement Account Manager Sr. reports to the SVP of Provider Relations and Contracting and works very closely with the local IL Market President and leadership team. This position with accountability for providing strategy, judgment, organization, and evidenced-based...


  • Chicago, United States Comp-U-Dopt Full time

    Compudopt is a national non-profit organization that aims to provide technology access and education to under-resourced youth and their communities. Compudopt is seeking a Community Engagement and Outreach Manager to be a key Compudopt’s site leadership team member. This full-time position is critical to the success of our local outreach efforts by...


  • Chicago, United States CINQCARE Full time

    Job DescriptionJob DescriptionCINQCAREProvider Engagement Account Manager Senior Position DescriptionOverviewThe Provider Engagement Account Manager Sr. reports to the SVP of Provider Relations and Contracting and works very closely with the local IL Market President and leadership team. This position with accountability for providing strategy, judgment,...


  • Chicago, United States CINQCARE Full time

    CINQCARE Provider Engagement Account Manager Senior Position Description Overview The Provider Engagement Account Manager Sr. reports to the SVP of Provider Relations and Contracting and works very closely with the local IL Market President and leadership team. This position with accountability for providing strategy, judgment, organization, and...


  • Chicago, United States CINQCARE Full time

    Job DescriptionJob DescriptionCINQCAREProvider Engagement Account Manager Senior Position DescriptionOverviewThe Provider Engagement Account Manager Sr. reports to the SVP of Provider Relations and Contracting and works very closely with the local IL Market President and leadership team. This position with accountability for providing strategy, judgment,...

  • Engagement Manager

    1 month ago


    Chicago, Illinois, United States United Airlines Full time

    United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the...


  • Chicago, Illinois, United States Aledade Full time

    The Manager of Payer Strategy & Engagement role will support the execution of Aledade's strategic partnerships with national and regional health plans and healthcare-related organizations as we help primary care providers shift into value-based care. The role will be responsible for collaborating closely with internal teams and external partners to...