Onsite Traffic Monitoring Operator/Call Center – this is a 24 hour/7 days a week/365 days a year operations center
4 weeks ago
AECOM is seeking Traffic Monitoring Operator(s) located in Virginia Beach, VA. The shift hours available for the position(s) are 1st shift (5:15 am to 1:45 pm), 2nd shift (1:15pm –9:45 pm) and/or 3rd shift (9:15 pm – 5:45 am). Shift will be assigned after training is completed. The pay rate is $19.50/hour.
The operator position uses several software platforms and web-based applications to perform tasks. Transportation Operations Center (TOC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel through 2-way radios; and communicating, coordinating, and collaborating with other staff, Virginia Department of Transportation (VDOT) personnel, and partner agencies.
ABOUT THE OPPORTUNITY
The TOC in Virginia Beach, VA houses a 24/7/365 program that delivers incident management, dispatching, and traveler information services on Virginia’s roadways. AECOM operations staff serve at the TOC facility on shifts to continuously respond to changing traffic conditions and impacts to traffic flow and safety through direct communication with first responders, VDOT staff, Virginia State Police (VSP) and mobility stakeholders of VDOT.
The routine responsibilities of this position include but are not limited to:
TECHNICAL RESPONSIBILITIES:
Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as closed-circuit television (CCTV) cameras, dynamic message signs (DMS), and Highway Advisory Radios (HAR) located on the interstate infrastructure.
Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity.
Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity.
Dispatch Safety Service patrollers, who provide roadside services on freeways in the Hampton Roads area related to traffic crashes and roadway hazard events using two-way radio systems.
COMMUNICATION RESPONSIBILITIES:
Perform communication tasks consistent with the program’s high level of customer service expectations and training.
Dispatch and communicate with SSP patrollers, using program-directed radio and/or phone communication protocols.
Communicate with appropriate local agencies, authorities, and wrecker companies to effectively monitor and clear traffic incidents.
Answer phone calls and provide information to VDOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate.
-
Call Center Representative
2 weeks ago
Virginia Beach, United States The Auto Club Group Full timeCall Center Representative - Roadside Assistance. As a AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have th Roadside, Call Center, Representative, Technology, Insurance
-
Call Center Representative
6 days ago
Virginia Beach, United States AAA - The Automobile Club Full timeCall Center Representative - Roadside Assistance. As a AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the Roadside, Call Center, Representative, Technology, Insurance
-
Dynamic 365 Finance and Operations
4 weeks ago
Herndon, Virginia, United States Idea Entity Full timeOur team is currently looking for a Microsoft Dynamic 365 Finance and Operation candidate who possesses exceptional skills to join us on a short-term contract basis. This role is critical in supporting our large-scale, matrixed Dynamics 365 deployments and development projects. This role will be operating on a hybrid schedule out of our Herndon, VA office...
-
Security Command Center Operator
3 weeks ago
Sandston, Virginia, United States Marksman Security Full timeOverview: Marksman Security Corporation is hiring Flex - OnCall Licensed Security Command Center Operators Proven experience is "Required" working as a dispatch representative and/or security command center operator Sandston Area $20.60 p/hr Applicants need to be flexible with their schedule and willing to work all 3 shifts and weekends, evenings...
-
Assistant Store Operator
4 weeks ago
Virginia Beach, Virginia, United States 7-Eleven, Inc. Full timeOverview: As a 7-Eleven Assistant Store Manager for a Franchisee you will have the opportunity to create and maintain an exceptional store experience for your franchisee’s guests. From coaching and training your franchisee’s employees, to making sound operational business decisions, the 7-Eleven Assistant Store Manager will oversee all aspects of their...
-
Assistant Store Operator
4 weeks ago
Virginia Beach, Virginia, United States 7-Eleven, Inc. Full timeOverview: As a 7-Eleven Assistant Store Manager for a Franchisee you will have the opportunity to create and maintain an exceptional store experience for your franchisee’s guests. From coaching and training your franchisee’s employees, to making sound operational business decisions, the 7-Eleven Assistant Store Manager will oversee all aspects of their...
-
Assistant Store Operator
4 weeks ago
Virginia Beach, Virginia, United States 7-Eleven, Inc. Full timeOverview: As a 7-Eleven Assistant Store Manager for a Franchisee you will have the opportunity to create and maintain an exceptional store experience for your franchisee’s guests. From coaching and training your franchisee’s employees, to making sound operational business decisions, the 7-Eleven Assistant Store Manager will oversee all...
-
Avp, Call Center Operations
1 day ago
Long Beach, United States Molina Healthcare Full timeJob Description Job Overview The Associate Vice President of Call Center Operations plays a critical role in managing and optimizing call center operations, with a focus on supporting Medicare-related services. As an AVP, you’ll lead a team responsible for delivering exceptional customer service to Medicare beneficiaries. **Responsibilities**: Strategic...
-
Director of Center Operations
4 weeks ago
Virginia, United States Oiarad Full timeDescription Join an energetic, patient-focused team! UVA Imaging is currently seeking an experienced Director of Center Operations for a full-time position at our outpatient imaging center located in Charlottesville, Virginia . JOB SUMMARY : Under the direction of the Administrator, Sr. Director, VP, or EVP, the Director of Center Operations: Must have...
-
Assistant Store Operator
1 week ago
Virginia Beach, United States 7-Eleven, Inc. Full timeFranchisees typically rely on Sales Associates to provide outstanding service, maintain a clean, customer friendly environment, stock and merchandise products, and operate the register. Franchisees expect store employees to demonstrate reliability, honesty, and greet customers with a smile. What might you do? * Provide prompt, efficient and courteous...
-
Assistant Store Operator
1 week ago
Virginia Beach, United States 7-Eleven, Inc. Full timeFranchisees typically rely on Sales Associates to provide outstanding service, maintain a clean, customer friendly environment, stock and merchandise products, and operate the register. Franchisees expect store employees to demonstrate reliability, honesty, and greet customers with a smile. What might you do? * Provide prompt, efficient and courteous...
-
Assistant Store Operator
1 week ago
Virginia Beach, United States 7-Eleven, Inc. Full timeAs a 7-Eleven Assistant Store Manager for a Franchisee you will have the opportunity to create and maintain an exceptional store experience for your franchisee's guests. From coaching and training your franchisee's employees, to making sound operational business decisions, the 7-Eleven Assistant Store Manager will oversee all aspects of their franchisee's...
-
Call Center Operator
2 weeks ago
Cocoa Beach, United States Health First Full timePOSITION SUMMARY: To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by providing accurate, timely and efficient telehealth services including, but not limited to, telephonic inquiries and assistance for patients, family members, visitors, physicians, associates, Health Plans' members, general public; physician referrals and...
-
Assistant Store Operator
1 week ago
Virginia Beach, United States 7-Eleven, Inc. Full timeFranchisees typically rely on Sales Associates to provide outstanding service, maintain a clean, customer friendly environment, stock and merchandise products, and operate the register. Franchisees expect store employees to demonstrate reliability, honesty, and greet customers with a smile. What might you do? * Provide prompt, efficient and courteous...
-
Network Monitor Tier 1
4 weeks ago
Hampton, Virginia, United States Spectrum Comm Inc Full timePrimary Responsibilities: The Monitor conducts fault management to detect, isolate, and correct abnormal network and information processing system component behavior on a 24-hours-a-day, seven (7) days-a-week. Providing seamless DPOC help desk support is essential for all problems reported to the DCGS Operations Center to ensure trouble tickets are...
-
Call Center Manager
1 month ago
Vero Beach, United States Integrity Placement Group Full timeCall Center Manager - OnsiteWe are seeking a Call Center Manager for an opportunity with our healthcare organization in Vero Beach, FL! This position is responsible for strategizing and coordinating scheduling quality outcomes via call center management. The Call Center Manager will provide oversight and support for his/her areas of responsibility....
-
Drywall / Painter
4 weeks ago
Myrtle Beach, United States A&I Fire and Water Restoration Full timeJob DescriptionJob DescriptionA&I Fire & Water Restoration is hiring a Drywall / Painter.The candidate should be able to handle small to medium size drywall repair jobs and punch list items for residential and commercial projects.Person must be available 24/7 for immediate response on a rotational basis for emergency board-ups and tarps resulting from storm...
-
Convention Center Operations Supervisor
6 hours ago
Virginia Beach, United States City of Virginia Beach Virginia Full timeThe Virginia Beach Convention Center exists to facilitate successful experiences by offering a full range of high-quality services and amenities for conventions, professional trade shows, consumer shows and community events. The right candidate for t Operations Supervisor, Operations, Supervisor, Equipment, Maintenance, Manufacturing, Facility
-
Childcare Center Director
1 month ago
Virginia Beach, Virginia, United States Premier Early Childhood Education Partners Full timeSunnybrook Day School is a licensed childcare center seeking a Center DirectorVirtual interview with Regional Director (60 minutes)Virtual Interview with Regional Vice President or Chief Operating Officer (60 minutes)Oversee the day-to-day center operations in line with our early childhood philosophy.Be a sales advocate for the center and successfully drive...
-
Director of Operations
22 hours ago
Delray Beach, United States Chick-fil-A Full timeA job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. You will assist in leading a multi-million-dollar business. You will lead and CARE for 100+ team members. Support and challenge the team to perform their best, while providing excellent customer service. You will align daily practices...