Patient Service Representative

3 weeks ago

Hastings Michigan, United States Forefront Dermatology Full time
Overview:
Come join our team We have an immediate need for a Patient Service Representative in our Hastings and Grand Rapids, MI clinic If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you

 

50/50 Split between Grand Rapids and Hastings locations 

 

Full Time or Part Time position Available - Part Time: Reception only and only in Hastings - Wed/Thur 

Full Time hours can be obatined with travel to Grand Rapids Mon/Tues for Medical Assisting duties 

 

 

Summary
The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

 

Here are just a few things we offer:

Access to health, dental, and vision insurance

Health Savings Account $500 matching contribution

Eligible for PTO and Vacation pay

Company paid life insurance and long term disability (full-time only)

Access to voluntary short term disability insurance (full-time only)

Access to additional life insurance

Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian

401K with employer contribution

Profit sharing

Employee discounts

And much more

   

Responsibilities:
Essential Functions

Performs opening and closing clinic duties

Greets patients, checks in for appointments and verifies insurance

Scans documents into electronic health recordMaintains tidiness of waiting area and reception counter throughout the day

Checks schedules for added, canceled and no-show appointments throughout the day

Schedules follow up appointments as needed

Responds to designated tasks in the electronic health record

Orders clinic office supplies

Sells and tracks cosmetic products

Distributes mail

Prepares for next day scheduled appointments

   

Qualifications:
Education

High school diploma or equivalent is required

 

Knowledge, Skills & Abilities

1-2 years of recent medical office experience or in a similar capacity is preferred.

Proficient in basic computer functions.

Ability to learn new software quickly.

Must possess excellent customer service, communication and organizational skills.

Ability to operate standard office equipment.

Ability to type a minimum of 40 wpm is preferred.

Must possess attention to detail.

Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.

Ability to respond positively to constructive feedback and direction from supervisors.

Must demonstrate professional appearance and manner at all times.

Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.

Ability to maintain confidentiality of information.

   

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