Customer Experience and Sales Associate
4 weeks ago
Are you a money-motivated sales associate? Do you wanna make on average upwards of $25/hr? Red Cap Plumbing & Air may be the place for you
We are looking for a sales associate who is strong with outbound calling to take charge in our call center
Looking for someone with open availability for work.
What's in it For Me?
Base $16 - $18/hr with potential to make on average $25-$30/hr with commissions
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match
Life Insurance, Short-Term and Long-Term Disability
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Responsibilities:
Making/handling high volume of outbound calls
Successfully handle high volume inbound customer service calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Qualifications:
High School Diploma or GED preferred
1-year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus.
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
Must be able to work evenings and weekends when needed
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