Parts Associate
4 weeks ago
Responsibilities:
· Greet customers immediately in a professional and friendly manner.
· Work directly with walk-in and telephone customers to help determine and supply them with parts and accessories.
· Point out any sales, specials, or new merchandise to customers.
· Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
· Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
· Ensure merchandise displays are stocked, clean, and appealing to customers.
· Maintain updated customer mailing lists.
· Become familiar and efficient with all phases of the computer system required for P&A management.
· Interface with Service Technicians and ensure their Parts and Accessories (P&A) needs are being met.
· Assist service technicians in determining parts and accessories requirements for individual jobs.
· Recommend related parts which may be required for a job.
· Take service technicians’ orders for parts and fill them as quickly as possible.
· Supply cost of parts information on repair orders.
· Update inventory control system and parts catalogue.
· Receive and log merchandise into inventory.
· Notify service personnel when special parts or back-ordered parts are received.
· Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.
· Supply parts information on repair orders to Service Manager
Requirements:
· Passion for people and Harley-Davidson brand
· Knowledge of and experience with servicing of motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn.
· Solid understanding of motorcycle front end, suspension, and engine components
· Experience with Point-of-Sale and computerized inventory systems or the ability to learn new technology
· Friendly, outgoing personality
· Skilled at thinking creatively and mechanically in order to determine how to execute the artistic work requested by the customer
· Ability to understand and communicate customer needs to techs
Estimated annual salary $45K
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