Operations Services Supervisor

Found in: Resume Library US A2 - 1 week ago


Largo Florida, United States First Citizens Bank Full time
Overview:
Are you a people person? Be a First Citizens person Join our Belleair branch team and make a difference.

 

This full-time Operations Services Supervisor role will be located at 101 N. Indian Rocks Road in Belleair Bluffs, Florida. A successful candidate will demonstrate:

Management Skills: Capable of managing and developing members on a team to ensure operational soundness

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks

Influence: Capable of building rapport with different personalities to drive positive results

Agility: Able to process information and move quickly through problem resolution

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences

Responsibilities:
The essential functions of the job include, but are not necessarily limited to, the following:

Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures

Research and resolve transaction/cash discrepancies

Hiring, supervision, and performance management of service line associates

Processing transactions accurately and efficiently

Facilitating customer awareness and education of bank services, including digital banking capabilities

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualifications:
Required Education: High School Diploma or GED

Required Experience: 1-5 years of experience in retail bank operations or branch management

Preferred Skills:Working knowledge of Microsoft Office

Experience with supervising a team of 2-5 associates



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