Front Desk Agent

Found in: Resume Library US A2 - 2 weeks ago

Houston Texas, United States The Post Oak Hotel Full time
Overview:

Guest Service Agent
The Post Oak Hotel is seeking a Guest Service Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.
The Guest Service Agent will be responsible to act as our guests’ first point of contact during their stay and manage all aspects of their accommodation
 

Responsibilities:
Be knowledgeable about The Post Oak and its services

Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times

Access all functions of computer system according to established procedures and standards

Answer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards.

Accommodate all requests for information in a congenial manner

Process all guest check-ins/check-outs according to Forbes and AAA standards

Set up accurate accounts for each guest checking in according to their requirements (i.e., share, separate room/tax/incidentals, comp); maintain guest history files on all guests

Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.  Follow up within 20 minutes to ensure completion and guest satisfaction

Document and confirm reservations and cancellations

Qualifications:
Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity

1 year of Front Office experience or equivalent

Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities

Must speak, read, write and understand English

Previous hotel experience, luxury or Forbes experience preferred

Ability to work flexible schedules, including nights, weekends and holidays is required

Physical demands: Stand for an entire work shift

What we offer you:
 

Multiple benefit plans to suit your needs

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work environment where diversity is valued

Generous employee discounts on dining, retail, amusements, and hotels

Community volunteer opportunities

Complimentary parking and colleague meal

 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

 

Pay Range:
USD $16.00 - USD $16.00 /Hr.

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