Business Systems Analyst I

4 weeks ago


Raleigh North Carolina, United States First Citizens Bank Full time
Overview:
The Configuration Management Database (CMDB) Analyst is responsible for working on a team to ensure accurate, organized, and up-to-date information for each Configuration Item (CI) class. As a CMDB Analyst, you will collaborate with stakeholders from various departments to maintain data integrity, completeness, and relevance within the CMDB.

Responsibilities:
Work with stakeholders from different areas of IT to understand their specific CI classes and requirements within the CMDB.

Establish and maintain effective communication channels to gather and update information on CI classes.

Assist with enforcing data governance policies and procedures to ensure the accuracy and reliability of CMDB data.

Regularly audit the CMDB to identify and work with asset owners to correct data inconsistencies, duplications, and inaccuracies.

Oversee the creation, modification, and retirement of CIs, ensuring adherence to the change management process.

Implement and manage processes for routine data updates and maintenance to reflect changes in the organization's infrastructure.

Periodically monitor CMDB health dashboards with CI data to ensure all required fields are completed and meet defined standards.

Implement corrective actions and collaborate with stakeholders to address data quality issues promptly.

Maintain comprehensive documentation of CI classes, relationships, and relevant processes.

Generate and present regular reports to monitor the status of the CMDB, including key performance indicators and improvement opportunities.

Proactively identify areas for improvement within the CMDB processes and work with process owners to implement enhancements to optimize efficiency and accuracy.

Communicate relevant findings to the Configuration Management Manager or process owner as required for necessary process changes.

Qualifications:
Bachelor's Degree and 1 years of experience in System Support, or Analytics, or Operations Support OR High School Diploma or GED and 5 years of experience in System Support, or Analytics, or Operations Support

 

Preferred Qualifications

Familiarity of ServiceNow CMDB and its functionality.

Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders.

Understanding of ITIL practices with emphasis in the areas of Configuration Management.



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