Patient Services Representative, Medical Oncology

3 weeks ago


Chicago Illinois, United States The University of Chicago Medicine Full time
Job Description:
Be a part of a world-class academic health-care system at UChicago Medicine as a Patient Services Representative in our Medical Oncology Clinic in Hyde Park. 

 

In this role, the Patient Services Representative schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge and transfer processes. They provide excellent customer service, assists patients with financial and billing inquiries and perform collection functions.

 

Essential Job Functions:

Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance and other billing information; interviews patients and other parties to obtain information

Performs pre and post-billing functions, responds to patient inquiries in-person and via written correspondence.

Verifies insurance coverage

Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution

Prepares various correspondence and reports, clinic consultation notes, referral letters and other departmental correspondence; maintains correspondence files

Answers incoming calls and assists with general clerical duties as needed within the department

 

Required Qualifications:

High School Diploma 

Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers

Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues

Ability to balance multiple priorities and effectively handle challenging situations

Excellent verbal communication skills

Basic office skills including 35 wpm typing and 4500 key stokes an hour

Ability to accurately and efficiently enter alpha numeric data on screen

Knowledge of basic medical terminology

Ability to use personal computers and select software applications including Epic

Successful completion of competencies related to the Cadence Scheduling system

Successful completion of competencies related to the Point of Service Collection policy

 

Preferred Qualifications:

Associate or Bachelor’s Degree preferred

Prior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocols

Oncology Experience, Preferred

 

Position Details:

Job Type/FTE: Full Time (1.0 FTE)

Shift: M-F 9am - 6:00pm

Unit/Department: Medical Oncology 

CBA Code: 743 Clerical



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