Systems Engineering Manager

4 weeks ago


Baltimore Maryland, United States Palo Alto Networks Full time
Job Description

Your Career

As a Systems Engineer Manager, you lead, mentor, and coach a team of dedicated Systems Engineers. You raise the bar, providing the guidance and tools your team will need to continue to perform and excel within their positions. You’ll partner closely with your team to find opportunities for training, product development feedback, and changes to our sales approach. You enjoy developing highly skilled talent, committing your time to enable their success and accomplishments. 

You’ll educate our partners and customers, providing thought-leadership in the constantly changing environment of cybersecurity. You’ll act as an example for your team on establishing relationships with customers, acting quickly to resolve concerns and show value in securing their space. 

Your Impact

Establish and maintain executive technical relationships with assigned customers within Federal Civilian

Coach SEs on your team to engage with customer contacts on value driven relationships  

Deliver highly technical, strategic content to external audiences to help educate and empower our clients, partners, and employees 

Recruit and hire new Systems Engineers into the territory

Onboarding, training, and mentoring your new and established team members to maintain a high level of technical capability and independence 

Influence sales process by partnering with clients and prospective customers to implement best practices within their digital environments  

Support field SE team in complex evaluations, troubleshooting, and challenges found in customer environments

Assist with defining periodic SE training curriculum 

Assist Channel team in ensuring Partner SE’s are trained and can support Palo Alto Networks evaluation installation

Foster channel partner relationships with their technical teams

Provide technical leadership in customer interactions to include sharing security trends and standard methodologies being employed by other customers to actively be part of the selling process—have a unique value with the customers in your district

Direct account engagement and customer relationships are a critical part of this role

Leverage client and SE feedback to provide meaningful details around our service and product offerings to the appropriate internal departments for improvements



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