Technical Support Specialist

3 weeks ago


Vance Alabama, United States Alltech Systems, Inc. Full time
Job Description

Job overview

Under general supervision, this position performs diagnosis and analysis of complex vehicle problems and engages in problem solving activities with other relevant parties.

Duties and responsibilities

Ability to diagnose, inspect and repair any and all product and equipment problems in pre-production, series, and trial vehicles

Broad knowledge base about how vehicle components interact as well as the ability to work with electronic diagnostic equipment such as IS tester, Xentry, Monaco etc. and computer based reference material (Workshop Information System).

Assist engineers with troubleshooting electronic, interior, exterior and mechanical systems.

Use and maintain common and specialized tools, basic workshop equipment, and standard workshop machines.

Ability to use a workshop management system (CAT) to document analysis results, repairs and all other pertinent information.

Develop and facilitate solutions for the implementation of product improvements and service repair documentation.

Willing to pursue on the job training and personal development to adapt to changing technology and increasingly sophisticated repair techniques.

Preparation of investigation reports and problem solving documentation utilizing standard PC based applications.

Ability to complete work assignments within standard Client's published labor operations times. Perform safe work practices and participate in trainings and safety programs in a positive and proactive way by following safety rules, procedures, regulations, standards and laws. 

Report all unsafe acts, unsafe conditions, and injuries to supervisor or Human Resources.

Work safely 100% of the time.


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