Banquet Server

3 weeks ago

Napa California, United States Stanly Ranch Full time
Job Description

Step into the limelight as a Banquet Server and become the orchestrator of unforgettable dining experiences. Join our ensemble of service professionals dedicated to delivering seamless events where every guest is treated to a symphony of flavors and exceptional hospitality.

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. 

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.

Thank guests with genuine appreciation and provide a fond farewell

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust.  Engage guests in conversation regarding their stay, property services, and area attractions/offerings

Comply with quality assurance expectations and standards

Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity

Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary

Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen

Set tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards

Follow appropriate procedures for serving alcohol

Record transactions in the system at the time of order

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment

Follow company and department policies and procedures

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist

Rate of pay - $27 hour per hour

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