Chief Operating Officer

Overview:
Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.

 

Located in Nashville, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.

 

Ardent includes:

30 hospitals

200+ sites of care

4,323 beds

23,000+ team members

8,168 nurses

1,700+ aligned providers

5.7M annual provider encounters

$5.1B in revenues

 

Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed. 

 

We believe it is this mix of corporate support and local autonomy that equips our teams for success.

 

Hillcrest Healthcare System:

Hillcrest HealthCare System (HHS) is a comprehensive health system with over 6,000 employees who serve the communities of eastern Oklahoma. HHS includes eight hospitals and two physician groups including Oklahoma Heart Institute and Utica Park Clinic throughout Northeastern Oklahoma.

 

Utica Park Clinic

Utica Park Clinic, founded in 1982, is a multi-specialty medical group with 325 employed physicians and advance practice providers representing 30 specialties.  They are made up of 55% primary care, 25% surgical specialties and 20% medicine specialties across 70 office sites in Oklahoma, serving 17 communities.  Annually, Utica Park Clinic sees approximately 260,000 unique patients with over 700,000 visits.

 

Oklahoma Heart Institute (Physician Group)

From comprehensive diagnostics to open heart surgery and cardiac rehabilitation, Oklahoma Heart Institute combines recognized cardiovascular physicians and advanced practice providers with the region’s most advanced technology across 13 clinics. Oklahoma Heart Institute offers critical care, interventional cardiology, noninvasive cardiology, electrophysiology, advanced heart failure treatment, and metabolic studies.  Oklahoma Heart Institute is also involved in over 200 cutting edge research studies across the vast amount of specialties within the system.

 

We have an exciting opportunity to join our team as a COO with Utica Park Clinic and Oklahoma Heart Institute.

 

POSITION SUMMARY

The Chief Operating Officer (COO) position at Utica Park Clinic and Oklahoma Heart Institute is an ideal opportunity for an experienced, ambitious health care professional who is seeking a meaningful leadership role in a successful, for-profit health care organization. The COO must be hands-on and lead by example and motivate staff to deliver measurable, accountable, cost-effective results that further the mission of the organization. The COO will be an integral member of the senior management team and will oversee and direct all internal operations at each of the clinic sites. In addition, the COO will be an essential contributor to the Hillcrest Health System’s growth planning process and will help shape the future of a fast growing, financially healthy, well-respected clinic organization. Reporting to the CEO and working as a key member of the organization’s leadership team, the COO will take a lead role in building, implementing, and overseeing all of the organization’s systems, processes, workflows, and procedures. The COO will have bottom line responsibility for leading and managing all operational and administrative aspects of the organization. The COO will be responsible for a comprehensive array of administrative services and operations, including but not limited to, overseeing all activities pertaining to communications, other operations that are required to effectively and efficiently support and collaborate with Hillcrest Health System’s Hospital leaders ensuring the growth and development of key service lines. In conjunction with the CEO, the COO will be responsible for developing, implementing, and managing the annual budget, and for ensuring that Utica Park Clinic and Oklahoma Heart Institute services and funding are in compliance with all national, state, and city regulations, certifications, and licensing requirements.

 

Responsibilities:
Planning and Organizational Effectiveness

Develop strategy, business plans and the infrastructure necessary to assure operations that are effective, service-responsive, and efficient for all areas of report.

Participate in negotiations relative to the arrangements that would impact the Utica Park Clinic and Oklahoma Heart Institute with respect to quality of care for all patients, capital equipment requests specific to maintaining the construction and consumer appeal of all entities and successful operational impact for the group.

Participate in the planning of Utica Park Clinic and Oklahoma Heart Institute programs across clinical services.

 

Operations Management

Establish and maintain effective oversight for all reporting functions including the selection, employment, compensation and evaluation of all employees in Utica Park Clinic and Oklahoma Heart Institute. Work closely with Human Resources and the Physician Recruitment staff to attract and retain top talent.

Maintain compliance with regulations governing all reporting functions and the rules of accrediting bodies.

In collaboration with all facilities, develop, implement and maintain a “patient/customer service” focus pervasive throughout the operations of Utica Park Clinic and Oklahoma Heart Institute.

Monitor and trend feedback for physicians and staff.

Measure patient satisfaction for services rendered, respond to patient complaints and resolve problems leading to complaints. Monitor and improve, through action plans and data trending, a high level of satisfaction from consumers

Develop both statistical and financial reporting systems that accurately reflect current practices, quality improvement and outcomes on a timely basis.

Develop and maintain effective benchmarking systems for Utica Park Clinic and Oklahoma Heart Institute and clinical operations.

Evaluate and propose models for compensation plans that are competitive and effective, yet address the Physician needs and organizational goals.

Continually develop, recommend and oversee the implementation of tools to measure physician productivity, clinical practice guidelines and managed care strategies.

 

Financial Management

Manage all budgetary and financial planning systems for all direct reports.

Generate financial reports to meet the needs of the physicians and organization.

Develop strategies and methodologies for distributing costs (i.e. malpractice, compliance and billing).

Present for review and approval all operating and capital equipment expenditure budgets

 

Quality/Risk Management/Organizational Effectiveness

Monitor costs, income, staffing, space requirements and standards of care to ensure that goals and objectives are attained. Ensure appropriate steps are taken to improve performance.

In conjunction with the Chief Physician Executive, CMO and risk management, work with providers to develop risk reduction strategies.

Support the development and standards of clinical care, critical paths, and treatment protocols that will increase the efficiency of clinical interventions, utilization review and case management.

Work with Corporate Compliance Officer to assure compliance with all regulations, accreditation, and adherence to Utica Park Clinic and Oklahoma Heart Institute policies and standards.

Attend and serve on professional/civic service organizations as a representative of Utica Park Clinic and Oklahoma Heart Institute.

Qualifications:
Education:

Bachelor’s Degree in Business Administration, Finance or applicable discipline.

Master’s Degree preferred.

 

Experience:

Demonstrated understanding of all elements of physician practice management and health care delivery, including strategy, business planning, operations and finance. (Minimum 7 –10 years directly related experience)

Strong background and experience in strategy and business planning in a complex, highly competitive health care marketplace including contracting that includes capitation and sub capitation contracts and discounted pricing contracts with alternative delivery resources. (Minimum 7 – 10 years directly related experience)

Extensive knowledge in clinical information systems.

Knowledge of federal and state health services regulations and standards, including Medicare, Medicaid, third party payers and other external agencies and businesses. (Extensive experience)

Knowledge in establishing productive relationships in all aspects of the health care delivery.

Effective communication and ability to educate in a way that builds and maintains a climate of trust and inspires commitment from others to achieve organizational goals.  Ability to work effectively with a wide range of physicians, management and staff, as well as representatives of regulatory agencies and businesses.

Recognition of the need for change; adapting to, and causing others to, adapt to values, strategies, goals and plans in response to changing business conditions.

Ability to effectively manage and interact with diverse groups, both within and outside of Utica Park Clinic and Oklahoma Heart Institute.

Provide Leadership skills that enhance and role model the highest levels of integrity and accountability.

 

Behavior Standards

People – Promotes a Collaborative Environment

Quality – Holistic Approach

Service –  Provide a Customer Centric Experience

Growth – Fosters innovation

Financial – Business Acumen

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