Director of Rooms

Found in: Resume Library US A2 - 7 days ago


Spring Texas, United States Woodlands Resort Full time
Overview:
The Director of Rooms is responsible for overseeing the rooms operations of the property; Front Office, Security, Housekeeping and Recreation/Activites. This role embraces the property's vision and service culture promoting unity and teamwork amongst all departments, and cultivates a supportive and productive relationship with internal and external partners.

Responsibilities:
Provides innovative/creative thinking and strategies to effectively differentiate the property

Consistently delivers accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity

Achieves high levels of customer satisfaction from property guests and associates

Effectively represents the property in the local community, regionally and nationally

Ensures the property is operated safely and securely according to property and company standards

Manages organizational change productively by driving continuous improvement, building support for change, and adapting to change

Leads the career development of self and others by attracting and retaining high performing talent, by encouraging and supporting career development, and driving continuous learning

Qualifications:
Demonstrated skills in building personal credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, asset management, customers and associates

Demonstrated ability to implement and maintain a guest service focused culture in a long-term, consistent manner

Ability to create strategic alignment between owner/company goals, property goals and individual goals to ensure success

Knowledgeable in revenue / yield management strategies

A strong understanding about driving group business; understands and directs public relations opportunities

Thorough understanding of income statements / balance sheets / cash flow / hospitality accounting and internal control principles

Strong cost management / operating margin skills; develops and delivers monthly/quarterly forecast and annual operating budgets on a consistent basis; develop annual business plans / budgets and then effectively monitor performance against plan

5 years in resort experience highly desired

#WoodlandsResort


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