Night Auditor- The Little Nell
3 weeks ago
Summary
The Night Auditor will perform daily audit functions according to the daily audit checklist and complete tasks in a timely manner. The Night Auditor will act as Front Desk, Concierge and PBX during the overnight hours. Shifts will be 11pm-7am.
Job Posting Deadline
Applications for this position will be accepted until May 31, 2024.
Essential Job Functions
• Act as Front Desk Receptionist, Concierge and PBX Operator during this shift
• Assist with guest requests and any guest concerns or issues
• Run Night Audit Daily Processing to roll hotel date
• Notate and follow up on Wake Up Calls from the wake up call sheet
• Roll all Expected Arrivals and No shows to next day
• Post overnight parking charges
• Perform check in and check out duties
• Wash and polish champagne glasses from the champagne welcome program.
• Compile and distribute House Reports, including arrivals, departure and in-house report
• Sort and file daily receipts for all restaurant outlets
• Act responsibly and in accordance with policies and procedures in the event of an emergency
• Make management aware of guest’s comments and complaints
• Report to work on time, and in a neatly groomed and acceptable manner as outlined in the employee handbook
• Comply with all policies and procedures for the Front Desk department, The Little Nell, and Aspen One
• Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
• Answer incoming internal and external phone calls, as well as additional PBX (phone operator) duties as needed
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