Front Office Assistant-Float-Orlando, FL-Orlando Health Physician Associates

Found in: Resume Library US A2 - 7 days ago

Orlando Florida, United States Orlando Health Full time
Position Summary:
Orlando Health Physician Associates is one of the largest primary care provider (PCP) groups in Central Florida, with more than 225 providers delivering care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. Our PCPs provide care for every age, through every stage, from childhood development to pregnancy and childbirth services to chronic disease management and aging concerns. As part of Orlando Health, our providers also can refer and coordinate care throughout the system’s integrated network of healthcare services. With convenient locations across Central Florida, we provide patients easy access to quality primary care, including same-day, next-day and virtual appointments.

 

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

 

Bilingual English/Spanish preferred

Clinical Medical office experience highly desired 1+ years

Responsibilities:
Essential Functions

Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.

Obtains accurate and complete patient demographic and insurance information.

Processes all requests for medical records according to Orlando Health and department specific policies and procedures.

Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.

Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.

Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.

Interacts with patients and families in a professional manner.

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

Maintains compliance with all Orlando Health policies and procedures.

 

Other Related Functions

Participates in Quality Assurance/Quality Indicator activities as assigned.

Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.

Practices the efficient use of supplies.

Assists billing service as requested.

Qualifications:
Education/Training

High School graduate or equivalent.

Licensure/Certification

None.

Experience

Six (6) months experience in a clerical office, or general business, and/or customer service setting

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