IT Network Engineer

Overview:
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

 

The Network Engineer job family has responsibility for infrastructure/technical planning, implementation and support activities for network environments owned by the CommonSpirit Health ITD Technical Infrastructure team. 

The creation and maintenance of overall network plans, encompassing the communication of data, voice, text and image, in the support of an organization's business strategy. This includes the planning of all aspects of infrastructure necessary to ensure provision of network services to meet specified requirements. 

The operation and control of the IT infrastructure that is required to deliver and support the information systems needs of a business. Responsibilities include resolving software and hardware related problems, preparation for new or changed services, administering technology layers, monitoring of performance of systems, performing capacity planning and conducting version management. 

Network Engineers  work closely with architects, infrastructure support, database administrators and application support teams to ensure seamless and quality IT support for CommonSpirit Health customers and alignment with CommonSpirit Health’s IT standards, controls and governance. Provides exceptional customer service to CommonSpirit Health end users, Business Stakeholders and other members of CommonSpirit Health IT. 

Network Engineers have a mastery of supported platforms/products and environments.  Their work may consist of implementation tasks which will be large in scope and medium complexity or maintenance and support of platforms/products and environments. Network Engineers will work beyond the routine utilizing specialized knowledge and analysis of multiple variables.

Responsibilities:
Provides operational support in addition to evaluation and implementation services for new products, technologies and solutions to address corporate business requirements.   

Accepts responsibility for creation of test cases using own in-depth technical analysis of both functional and non-functional specifications (such as reliability, efficiency, usability, maintainability and portability). Produces test scripts, materials and regression test packs to test new and amended software or services. Interprets, executes and documents complex test scripts using agreed methods and standards. Records and analyzes actions and results, and maintains a defect register. Reviews test results and modifies tests if necessary. Provides reports on progress, anomalies, risks and issues associated with the overall project. Reports on system quality and collects metrics on test cases. 

Assesses and analyzes release components. Provides input to scheduling. Carries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods – manual or automatic - and ensuring, where possible, information exchange with configuration management. Ensures release processes and procedures are maintained.

Provides advice and guidance to support adoption of methods and tools and adherence to policies and standards. Tailors processes in line with agreed standards and evaluation of methods and tools. Reviews and improves usage and application of methods and tools.

Based on your area, effort and activities are daily maintenance and support of existing environments, or project assignments that can be large in scope and typical medium complexity. 

Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD.

Participate in team on-call rotations. 

Perform patching and/or code deployments across all environments. 

Participate in projects associated with the enhancement, upgrade/patching, or implementation of new or existing technology solutions. 

Participates in support efforts with CommonSpirit Health support teams and takes ownership of technical issues in Network Engineering. 

Conduct performance tuning and troubleshooting. 

Initiate change management requests and adhere to the CommonSpirit Health IT CM process. 

Designs, codes, verifies, tests, documents complex programs/scripts and integration services. 

Perform source code/versioning management function adhering to technical management guidelines. 

Assist with the design and implementation of a comprehensive monitoring and alerting process across all Technology Infrastructure platforms.

Assist with strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development). 

Build new test and production environments on existing or new hardware as required. 

Identify automation opportunities and implement scripted solutions. 

Identify technical innovation and process improvement opportunities. 

Utilize standard tools and methodology to develop system and support performance metrics. 

Demonstrate a basic knowledge & expertise with CommonSpirit Health business processes and routines. 

 

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Qualifications:
BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is preferred.

Minimum of 4 years of professional experience in an IT technical or infrastructure field is preferred.

2 years of experience with Cisco Route Switch and Wireless infrastructure preferred.

Experience with datacenter and MDF/IDF closet construction design (cabling, racks, power, cooling).

Experience or understanding of Cisco Nexus platform preferred.

Experience with Cisco wireless, and moderate understanding of wireless design and coverage preferred.

Strong understanding and experience with WAN protocols and topology:
MPLS
QoS
BGP
Metro Optical Ethernet
MultiPoint MOE

Proven abilities in problem management, process analysis and root cause analysis is required.

CCNA or CCNP Certification Preferred

Ability to develop and organize written documentation and procedures is required.

Strong written and oral communication skills desired.

Strong analytical and troubleshooting skills desired.

Ability to exercise good judgment in determining work and problem resolution priorities and approaches.

Ability to multitask in a fast paced work environment.

Healthcare industry experience is a plus.

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