Patient Relations Special Prn

1 month ago

Camden New Jersey, United States Cooper University Hospital Full time
About Us:
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

 

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description:
Responsible for the oversight of Patient valuables and personal belongings, assuring      that all patient inquiries are addressed as quickly as possible.

 

Responsibilities include concise documentation of all patient belongings and valuables delivered to us for safekeeping, return of all items to the patient or their APR, organization of items with current inventory on file for reference. Management also includes ensuring the timely return of all patient belongings and valuables upon discharge from our facility.

Collaborate with and support   with our Nursing Leadership and staff, ensuring adherence with our internal policies and that best practices are employed to identify performance improvement opportunities.

 

Greet, smile and make the patient/family and visitor feel welcome, listen to customer’s   request and offer assistance. 

 

Responsible for answering phones and questions proficiently, and triaging calls which cannot be answered and, therefore, require further assistance.

 

Mailing patient valuables and belongings if requested, utilizing the appropriate delivery services.

Experience Required:
Excellent oral and written communication skills.

 

Expertise in complaint resolution, customer service and healthcare experience preferred.

Education Requirements:
High School Diploma or Equivalent required.

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