Guest Services and Event and Game Day Staff|Part-time| All Managed Venues
3 weeks ago
As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter and event day security. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere
This role will pay an hourly wage starting at $13.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
job expires 9/30/2024
Responsibilities:
Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
When gates open, welcome our fans with a great smile and helpful attitude
Scan event tickets ensuring that the proper ticket is being used to gain entry
Assist fans in locating their ticketed seats
Being alert and proactive to potential hazards and reporting incidents when they occur
Monitor your assigned area for issues and opportunities to make lasting memories for our fans
Respond to all guest concerns/complaints promptly and in a professional manner
Assist guests in ADA accessible seating sections
Enforce all building policies and procedures to ensure a safe environment for all guests
Manage the foot traffic flow of large crowds
Check identification of guests to verify age requirements for purchase of alcohol.
Be knowledgeable about the venue emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
Operate magnetometers (walkthrough metal detectors/hand operated scanners)
Prevent or diffuse situations
Maintain order and report suspicious activity
Provide excellent customer service assistance to internal and external clients
Qualifications:
High school diploma, GED or equivalent preferred
Must have a demonstrated ability to function in a fast paced, high-pressure environment
Experience in a public facility highly preferred
Must be able to communicate clearly and concisely in the English language
Possess strong interpersonal and communication skills
Ability to work both independently and as part of team
Must have the ability to work flexible schedule including long hours, nights, weekends and holidays.
Vaccination Statement:
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
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