Field Service Representative

3 weeks ago


Austin Texas, United States Veolia WTS Full time
Job Description

Role:

The Field Service Representative (FSR) will be responsible for providing on-site technical customer service. This position will include chemistry test, chemical feed and control equipment maintenance, chemical inventory management, technical recommendations, and written service reports. This is a customer facing position.

 

Main Responsibilities:

Installs and services chemical feed and water treatment equipment at designated locations;

Acts as technical consultant and liaison with customer management and technical counterparts;

Provides service and support to customer sites within territory;

Provides knowledge/support to the account managers within the region with respect to the company’s newest technologies for digitization and chemical feed and control solutions;

Provides training and information sessions to the account managers on this technology; 

Performs water analysis and/or collects samples for preparation, labeling and shipment to designated laboratory for analysis;

Troubleshoots and repairs pumps, instruments and control panels; 

Calibrates feed pumps, controllers, feed rate charts and maintains log sheets;

Conducts preventative maintenance on chemical feed pumps, controllers and instrumentation;

Maintains inventory of spare parts (lube oil, tubing, piping, etc), and adequate supply of

reagents, sample containers, and shipment containers necessary for routine as well as special sampling and analysis. 

 



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