Backgrounds Compliance Associate

Found in: Resume Library US A2 - 7 days ago

Hanover Maryland, United States Aerotek Full time
Overview:
Aerotek has an immediate internal opportunity for an ONSITE Compliance Analyst - Customer Service Specialist / Backgrounds Compliance Analyst at the corporate location in Hanover, MD. 

 

Job Summary: 

The Background Compliance Analyst is based in the Corporate Operational Services Department.  The Background department consists of three unique disciplines; Adjudication, Customer Service, and Contracts.  While in this position you will learn company policy, internal practices and procedures, and apply what you learn on a day-to-day basis within your discipline. 

 

Essential Functions: 

Adjudication: 

Comply with company policy, practice, and the law at all times 

Apply company policy and practice to determine the eligibility of candidates based on client criteria using the company’s third-party background check vendor 

Maintain a spreadsheet that tracks the status of certain results to ensure adherence to company process 

Correspond with field office personnel via email to request information necessary to adjudicate background check result 

 

Customer Service: 

All Essential Functions of Adjudication and; 

Educate and reinforce the company’s background investigation policies and procedures to field office and corporate personnel 

Educate field office personnel on how to order and retrieve results on the background check website 

Educate and promote the capability of the background screening provider’s system functionality and how field offices can use this functionality to assist them in developing and managing their own office background check program 

Work directly with field offices and/or corporate personnel, as necessary, to document custom client background check requirements or instructions 

Act as a liaison between our field offices and corporate personnel and background screening provider 

Manage relationships with client required background vendors 

Create compliant background check packages/services with vendor(s) 

Investigate customer, vendor and overall service issues 

Document essential information in company’s internal systems 

 

Contracts Specialist: 

Review background check requirements presented by clients in service agreements 

Translate written background check requirements into background check services for the purpose of creating a custom and compliant screening package 

Document background check requirements into internal systems 

When necessary, work with client’s background check provider to setup account for internal personnel 

 

Qualifications: 

Bachelor’s Degree preferred 

Experience in a professional setting required 

 

Skills and Abilities: 

Must be able to make decisions based on facts and follow instructions 

Must have excellent communication skills 

Must be able to analyze and diagnose complex problems 

Must be able to operate, at all times, in accordance with company policy and practice 

Must be comfortable working with high-volumes and deadlines 

Must be able to work both as an individual and with a team 

Possess a working knowledge of Microsoft Office including, but not limited to, Word and Excel 

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