Service Desk Analyst
2 weeks ago
As a remote Service Desk Analyst you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. You will report to the Operations Lead.
Responsibilities
Support and monitor all channels of engagement – phone, chat, virtual agent, self-serve, email
Initiate the procedure for handling detected incidents and help investigate problems and other requests for support. Monitor progress of requests for support and keeps users abreast for support. Includes making initial diagnosis of any problems and advise on known solutions, where applicable, providing information on updates, known errors, changes in availability. Maintain incidents records throughout the life cycle.
Notes problems and identifies performance trends with assistance from colleagues. Help us take the corrective action to improve performance and to avoid recurrence of the same problems.
Respond to requests for assistance by providing information to enable callers to solve simple and routine issues. Maintain accurate log entries of contact with resolution details and follow-up information. Allocates unresolved calls following established escalation procedures. Maintain related logs and advise users of actions taken.
Provide advice to users on systems, products and services which are available to them and provide information on updates, known errors, changes in availability, new facilities to assists users in making more helpful use of desk-top systems, products and services.
Escalate Major Incidents to the team leads and Service Desk Manager, ensuring communication to other team members is delivered promptly
Help maintain the service desk support tools, to meet Customer and IT Services needs
Support both positive and negative customer satisfaction results against quality assurance measures
Train, support and mentor other member of the team, and provide training to new starters
-
IT Service Desk Analyst
2 hours ago
New York, United States Ralph Clark Associates Full timeJob DescriptionJob DescriptionSenior IT Service Desk Analyst This is a full time position –--ONSITE --based in White Plains NY and NYC -split 50 /50 NYC location is 5 BRYANT PARK NYCAnyone from BKLYN/or Long Island /Staten island or certain areas of NJ will not be considered --no relocates 3 + years experiencesalary 60-70kcompany is Premier...
-
Senior Help Desk Analyst
2 weeks ago
New York County, New York, United States TEKConn Services Inc. Full timeAre you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As...
-
Service Desk Analyst
2 weeks ago
New York, United States Siri InfoSolutions Inc Full timeJob DescriptionJob DescriptionProvide support for issues related to password resets, MS Office, Windows, Epic EMR, VMWare VDI, Cisco AnyConnect VPN, Printers, PC's, laptops, Medication Carts, Wireless PC carts, as well as some issues relating to other applications.Manage level 1 & 1 Incident/service requests from report to resolution.Receive, prioritize,...
-
Service Desk Analyst
1 day ago
New York, United States Prosum Full timeContract- 6 Month to Ongoing Candidates must have some flexibility with shift coverage 7am-11am start time Communication skills extremely important Must be vaccinated **MUST HAVE HOSPITAL EXPERIENCE** Service Desk Technician SUMMARY This position is responsible for assisting in the implementation and ongoing support for the assigned applications. Responsible...
-
Desktop Support
2 weeks ago
New York, United States Garrison Associates LLC Full timePremier, global reinsurance firm seeking a IT Desktop Support / Service Desk AnalystI have been supporting this client for 20+ years and I can sincerely say they have the best, most employee centric, corporate culture of any client I’ve worked with. Their global team shares a passion for solving their customers’ problems through a collaborative and...
-
Desktop Support
3 weeks ago
New York, United States Garrison Associates LLC Full timePremier, global reinsurance firm seeking a IT Desktop Support / Service Desk AnalystI have been supporting this client for 20+ years and I can sincerely say they have the best, most employee centric, corporate culture of any client I’ve worked with. Their global team shares a passion for solving their customers’ problems through a collaborative and...
-
Service Desk Specialist
1 week ago
New York, United States CareerBuilder Full timeOne of our top clients is hiring a Service Desk Specialist. Location: Onsite in Vienna, VA Hours/Shift: Mon-Fri 9am-5:30pm Responsibilities Perform assigned tasks/activities of Service Desk/Help Desk/Tech Support Provide day-to-day support for the execution of the Service Respond to internal Service inquiries or requests for assistance; troubleshoot and...
-
Sr Director, Client Development
6 days ago
New York, United States The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
-
Senior IT Service Desk Tech
3 days ago
New York, United States Meredith Full timeAbout Your Contributions:Reporting to an IT Service Desk Manager, as a member of the IT Service Desk team, provide support to the Dotdash Meredith staff, including desktop support issues primarily on-site, and remotely as needed. Support may take pla IT, Service Desk, Technical Support, Service, Senior, Desktop Support, Technology
-
Service Desk Analyst II
3 days ago
New York, United States Roseburg Forest Products Full timeFounded in 1936, Roseburg Forest Products is a privately owned company and one of North America's leading producers of particleboard, medium density fiberboard and thermally fused laminates. Roseburg also manufactures softwood and hardwood plywood, lumber, LVL and I-joists. The company owns and sustainably manages more than 600,000 acres of timberland in...
-
Senior Help Desk Analyst
2 weeks ago
New York, United States TEKConn Services Inc. Full timeJob DescriptionJob DescriptionAre you looking for a position where you can grow technically and professionally?Do you like learning new technologies and helping people resolve computer problems?We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite...
-
Senior Help Desk Analyst
2 weeks ago
New York, United States TEKConn Services Inc. Full timeAre you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part of...
-
Senior Help Desk Analyst
10 hours ago
New York, United States TEKConn, Inc. Full timeAre you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part of the...
-
Assistant Analyst, Retirement Services
2 weeks ago
New York, United States Building Service 32BJ Benefit Funds Full timeJob DescriptionJob DescriptionJob Title: Retirement Services - Assistant AnalystLabor Grade: 6Department: Retirement ServicesReports To: Manager, Retirement Services OperationsFLSA Status: Non-Exempt (Local 153)Salary Range: As established by contractPosition Summary:Under the supervision of the Manager, Retirement Services Operations, the Assistant Analyst...
-
Assistant Analyst, Retirement Services
4 days ago
New York, United States Building Service 32BJ Benefit Funds Full timeJob DescriptionJob DescriptionJob Title: Retirement Services - Assistant AnalystLabor Grade: 6Department: Retirement ServicesReports To: Manager, Retirement Services OperationsFLSA Status: Non-Exempt (Local 153)Salary Range: As established by contractPosition Summary:Under the supervision of the Manager, Retirement Services Operations, the Assistant Analyst...
-
IT Support Analyst
8 hours ago
New York, United States eTeam Full timeIT Support Analyst Your role Are you an expert when it comes to Trading applications with Linux back ends? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs? Were looking for a IT support analyst to provide critical...
-
Health Services QA Analyst
2 weeks ago
New York, United States Building Service 32BJ Benefit Funds Full timeJob DescriptionJob DescriptionTitle: Health Services QA AnalystDepartment: Health FundReports to: Manager of Health Services Summary The 32BJ Health Fund is a multiemployer labor management fund that provides health benefits to members of SEIU Local 32BJ and their dependents. The Fund is self-insured and responsible for efficiently managing its resources as...
-
Health Services QA Analyst
3 days ago
New York, United States Building Service 32BJ Benefit Funds Full timeJob DescriptionJob DescriptionTitle: Health Services QA AnalystDepartment: Health FundReports to: Manager of Health Services Summary The 32BJ Health Fund is a multiemployer labor management fund that provides health benefits to members of SEIU Local 32BJ and their dependents. The Fund is self-insured and responsible for efficiently managing its resources as...
-
Reporting Analyst
4 hours ago
New York, United States Gardner Resources Consulting Full timeWe are seeking a highly skilled Service Desk Reporting Analyst to join our team. As an expert in reporting methodologies and tools, you will be responsible for designing, developing, and maintaining reporting dashboard, reports and solutions for our service desk operations. Your insights and analysis will be crucial in optimizing service desk performance and...
-
Operations Analyst
3 weeks ago
New York, United States Tandym Group Full timeAn alternative investment management firm in New York City is looking to add a new Operations Analyst to their growing team. In this role, the Operations Analyst will be responsible for acting as a liaison with trading/financing desks, counterparties, exchanges, prime brokers, and custodians to assist in the lifecycle of a trade.Responsibilities:The...