Concierge

3 weeks ago

Manchester Vermont, United States The Equinox Resort Full time
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company

Location Description:
Escape to The Equinox in Vermont and experience the best of all seasons. From exhilarating outdoor adventures to serene moments of relaxation, our resort offers a range of activities for every time of year. Discover the joys of summer, embrace the beauty of winter, and immerse yourself in a world of four-season fun at The Equinox.

Overview:
We are looking for a highly motivated individuals to join our Guest Services team as a Concierge. The ideal candidate uses their engaging personality to create a memorable impression for our guests through assisting with the planning of their stay. The Concierge is the top source of knowledge for the guest for everything about the hotel, its amenities, and the local area. 

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

 

Your Role:

Help guests discover their “Wanderlust” experience

Provide exceptional customer service by being engaging and taking sincere interest

Establishing relationships with local area restaurants, shops and attractions

Help to resolve problems and “WOW” guests through recovery when things aren’t quite right

Promote and sell special hotel programs

Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

Communicate all pertinent information to manager on duty

Assist other departments as needed

Qualifications:
High school diploma or equivalent 

A strong desire to make an impact on other people

An outgoing and engaging personality

Advanced knowledge of the local area

Computer skills

Excellent verbal and written communication skills

Ability to work in a fast-paced setting

Ability to stand for the duration of the shift

Must be available to work various shifts including weekends and holidays

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