Customer Service Excitement Ambassador
3 weeks ago
Come Join the SIXT Boston Airport Team. Seeking a Customer Excitement Ambassador for SIXT at Boston Logan Airport. Candidates must boast exceptional customer service skills and a passion for engaging with customers.
Customer Excitement Ambassador- Hourly $19.20/hr.
SIXT brand while promoting the company and showcasing our premium vehicles. We are looking for an enthusiastic, sales-driven, knowledgeable person to join our team
General Duties and Responsibilities
(list in order of importance and no more than 8):
Attract customers and promote walk-up business
Team-selling with Rental Agents by showcasing top vehicles
Serves as lobby host to customers by offering refreshments while qualifying customers in line
Engaging with the customers between rental and key handout
Overseeing customer education on EV offerings
Ownership of EV customer experience throughout rental
Provide training for all Customer Service Agents on EV vehicles, troubleshooting, education for our customers
Competencies
(List Education level, Certification/Licenses, Job Experience, & the following Skills and Abelites needed: Technical, Communication, Organizational, Language spoken, & Problem Solving).
Minimum 2 years' experience working in automotive industry/car rental
Minimum 1 year experience in Customer Service
Exceptional interpersonal and relationship building skills
Electric vehicle subject matter expert
Knowledge of SIXT vehicles and add-on products inside and out so that they can answer questions
In-car systems competence on BMW/Tesla
Aptitude to create and conduct peer-to-peer training on EV/newest vehicles
Develop team strategies to increase our Google score
Natural ability to attract customers and promote walk-up business
Provide positive interpersonal skills towards customers at all times while demonstrating loyalty, given through their premium customer service
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