Customer Service Excitement Ambassador

3 weeks ago


Boston Massachusetts, United States SIXT USA Full time
Job Description

Come Join the SIXT Boston Airport Team. Seeking a Customer Excitement Ambassador for SIXT at Boston Logan Airport. Candidates must boast exceptional customer service skills and a passion for engaging with customers.

Customer Excitement Ambassador- Hourly $19.20/hr.

 SIXT brand while promoting the company and showcasing our premium vehicles. We are looking for an enthusiastic, sales-driven, knowledgeable person to join our team    

General Duties and Responsibilities  

(list in order of importance and no more than 8):  

Attract customers and promote walk-up business  

Team-selling with Rental Agents by showcasing top vehicles  

Serves as lobby host to customers by offering refreshments while qualifying customers in line  

Engaging with the customers between rental and key handout 

Overseeing customer education on EV offerings  

Ownership of EV customer experience throughout rental  

Provide training for all Customer Service Agents on EV vehicles, troubleshooting, education for our customers 

Competencies  

(List Education level, Certification/Licenses, Job Experience, & the following Skills and Abelites needed: Technical, Communication, Organizational, Language spoken, & Problem Solving).  

Minimum 2 years' experience working in automotive industry/car rental 

Minimum 1 year experience in Customer Service 

Exceptional interpersonal and relationship building skills   

Electric vehicle subject matter expert 

Knowledge of SIXT vehicles and add-on products inside and out so that they can answer questions 

In-car systems competence on BMW/Tesla 

Aptitude to create and conduct peer-to-peer training on EV/newest vehicles 

Develop team strategies to increase our Google score 

Natural ability to attract customers and promote walk-up business 

Provide positive interpersonal skills towards customers at all times while demonstrating loyalty, given through their premium customer service 


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