Enterprise Service Desk Technician
3 weeks ago
Corporate Operations
Check out this NEW Opportunity with Axient:
Axient is seeking an Enterprise Service Desk Technician to support our corporate office in Huntsville, AL.
What you would do...:
Duties include, but are not limited to:
Workstation set-up and configuration (installing OS, install updates, provision workstation in Azure)
Configuring, maintaining, and troubleshooting company laptop/desktop systems and related IT equipment peripherals
Provide end-user assistance for workstation issues
Manage Help Desk tickets in a timely manner
Help users with software installations
Help users with access to their accounts (password resets, etc.)
Help users reconnect phones or add new phones for multi-factor authentication
Help users with connection issues (e.g., VPN connectivity, access to Office 365 accounts)
Help new users setup their computers on Day 1 (initial set-up of Multi-Factor Authentication; Set-up of Office 365 accounts; etc.)
Printing assistance (help users that have trouble connecting to printers)
Troubleshoot common hardware and software issues
Provide users with their initial login credentials prior to onboarding
Assist users with their desk phones (e.g., physical phones, soft phones)
Assist with asset management and configuration management software tools
Interface with internal IT and company organizations
Cyberoperations – assist Cyber Ops team as needed to resolve cyber issues involving end users (e.g., help remediate detected virus or malware; identify who the users are for devices that exhibit suspicions behavior)
Enterprise Infrastructure group: collect and relay user requirements to this group (e.g., communicate special hardware or software needs being requested by end users); assist with implementation of requirements in the overall IT infrastructure (e.g., Tier 1/Tier 2 support to infrastructure upgrades)
Cybersecurity Compliance – assist Cyber Compliance team with audits and reviews and collecting evidence of cybersecurity controls
Position requires predominantly Monday thru Friday on-site work at our corporate offices
Skills you would need...:
Minimum Requirements and Preferred Qualifications:
Education/Experience:
Bachelor's degree in Computer Science, Engineering or relevant field with 2+ years of IT-related work experience OR
Associates degree in Computer Science or related field and 5+ years related experience OR
Current relevant IT certification(s) (A+, Network+, Security+, Cloud+, MS Certified Solutions Associate (MCSA/MCSE), ITIL, CCNA, Azure, and/or other relevant certifications)
In addition to the education/experience requirements above:
Minimum of 3 years’ experience as a help desk technician or other IT customer support role required.
Solid understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic IT technical issues
Ability to work in different environments (on-prem Windows & cloud-based Microsoft Office 365 & Azure Gov)
Experience using tools including, but not limited to, Lansweeper, Sophos, Intune, Beyond Trust Remote, and Microsoft Entra ID
Experience with Windows 10/11
Excellent communication skills
Customer-oriented and cool-tempered
Ability to obtain a Secret Clearance
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