Process Engineer

4 weeks ago

Atlanta Georgia, United States State Farm Full time
Overview:
We are not just offering a job but a meaningful career Come join our passionate team

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more

Visit our Careers page for more information on our , and of joining the State Farm team

Responsibilities:
We are seeking a Process Engineer to join our Claims Process Engineering (CPE) team. The Process Engineer role in CPE is expected to have skills and experiences around process design and improvement methodologies. If you enjoy testing new technologies, process improvement, and analyzing data this may be the perfect position for you

Process Engineers will also be responsible for:   

Conducting research and analysis for end-to-end process design efforts across P&C Claims Auto, Fire and Shared Services segments

Utilizing Lean Six Sigma process improvement methodologies to identify opportunities which will reduce waste and result in measurable improvements in efficiency

Successfully executing the implementation of identified process improvements to achieve measurable results (operational efficiency, service, quality, or customer experience)

Driving collaboration and positive change in complex business processes with teams comprised of process, execution, and other business partners

Developing comprehensive understanding of structure, standard work, work segmentation, and detailed processes in segments related to project assignments

Identifying, collecting, and properly analyzing readily available claim, task, phone, and other approved operational metrics

Completing appropriate communication materials that adequately illustrate the findings and recommendations to various levels of execution leadership (tollgate PowerPoint slides, communication plans, project initiative updates, business decision documents, etc.)

Effectively measure cost/benefit analyses for project prioritization and/or implementation

Managing and prioritizing multiple work objectives simultaneously in an agile environment

Qualifications:
A strong candidate for this position has:

Current or prior experience in a Process Analyst or similar role

Project Management experience

A solid understanding of process improvement methodologies including Lean and Six Sigma

Strong problem-solving and analytical skills (trend identification, interpreting data, statistical testing)

Intermediate to advanced level of Proficiency in Microsoft Office Products (Excel, Access, PowerPoint, Visio)

Strong communication skills, both verbally and written

Strong attention to detail

A continuous improvement mindset

Competitive candidates are:

Self-starters who can juggle multiple priority assignments within timelines

Comfortable leading through ambiguity on projects

Able to take general goals and create realistic and clear action plans

Resourceful and willing to seek out creative solutions to problems

Comfortable working in a team environment with either shared or individual responsibilities on the same work effort

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