Director, Project Management

4 weeks ago

New York County New York, United States Digitas Health Full time
Job Description

The Director is an account team’s production lead Ultimately responsible for the delivery of high-quality deliverables that power client satisfaction, meet business requirements, and balance client and agency economics. The Director leads a multi-skill (ie online and offline) team of project managers. This person owns project definition, scope monitoring, budgeting & timing at the account level. Career-manages a team of direct reports. 

Key Responsibilities: 

 

Knowledge 

PM Approach: Ensures that the project management team utilizes a flexible project management approach 

PM Technical Skills: Leads large teams to drive complex programs/campaigns to completion based on scope and budget. Well-versed in production needs; considered a specialist in multiple channels and understands other mediums well enough to be a strategic problem solver 

Talent Selection: Demonstrates the ability to hire and retain highly capable people while cultivating diversity and career development 

SOWs: Accountable for the accuracy of all team SOWs 

Problem Solving: Team’s chief problem solver and talent choreographer 

Agency process: Develops key operational tools (i.e. team or brand specific processes) 

Growing Talent: Demonstrated ability to grow mid-level producer talent; able to effectively handle performance issues 

Client finances: Collaborates (with Business Manager if available) to provide accurate and realistic cost-to-complete estimates and forecasts for assigned projects 

Technology: Continuously learning technology. Advanced Microsoft Project and Excel ability. Solid understanding of today’s digital technologies 

Strategy 

Resource allocation: Reviews all projects across account to resolve resource and skill requirements; drives resource allocation management; ensures the right resources are cast to the need 

Project Plans: Accountable for account-level master project plan creation and management. 

Process improvement: Proactively sees opportunities to adjust processes for efficiencies \

Quality Control: Structures and leads project status reviews; leads cross-team post-mortem sessions 

Advising: Partners with account/ marketing team to provide appropriate and consistent communication directly to client(s) in an effort to clearly manage expectations 

Risk Management: Leads large teams to develop and manage risk mitigation plans 

 

Tactics and Execution 

Agency Cost Management: Vigilantly seeks to optimize both agency services and internal resources 

Internal Relationships and Team Leadership: Collaborative business partner to team capability leads 

Management: Responsible for the career development of others 

Execution: Prioritizes work in progress (WIP) with production and account teams to pull work forward and break bottlenecks 

Vendors: Point of escalation for vendor management concerns 

Scope Definition: Scopes and estimates complex, multi-channel engagements 

Client Relationship 

Relationship: Client-facing lead on issues related to production and project management 

Client knowledge: Understands the client’s business and plans projects accordingly 

Passion: Demonstrates passion for the brands and our work 

Accountability: Owns vendor/partner relationships 

Problem Solving: Able to drive difficult or complex production discussions with client and facilitate resolution 

New Business: Production lead on new business pitches; identifies upsell opportunities 

Communication and Writing: Uses advanced interpersonal and listening skills. Solid written and presentation skills 

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