KYC Analyst II
3 weeks ago
This KYC Analyst II position on the Client Onboarding Team operates within a front-line team that works with business unit contacts and second line to satisfy KYC requirements for new and established clients. Analyst reviews client records for regulatory adherence, coordinates collection of missing information directly with the business unit contact, review and close or escalate real-time watch list screening alerts and owns resolution of requests within tight timeframes. Addresses escalated or time-sensitive issues, disputes, and requests to facilitate processes and associate workflow. Provides expertise and guidance to align daily activities with service standards and business goals. Identifies, recommends, and assists in implementing process improvements. Aids management with special projects such as reporting or monitoring performance. Serves as a leader for less experienced specialists on the team through knowledge in the area of work.
This is a remote position that will require a work schedule of 8am-5pm EST M-F (hours may vary dependent on business needs).
The base pay for this position is relative to your experience but the range is generally $22.90 to $39.69 per hour. First Citizens offers a competitive, comprehensive benefits program which you can review here: .
Responsibilities:
Regulatory Expertise – Reviews client record for regulatory adherence to KYC Program and coordinates resolution of missing information with business unit contacts. Perform investigatory due diligence of alerts generated via Actimize to clear real-time Watch List Filtering (WLF/OFAC) alerts on prospects and existing customers and their related parties.
Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies, communicates, and makes recommendations to address process inefficiencies.
Business Expertise - Provides knowledge in area of work. Researches and maintains strong knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle business unit contact requests.
Service - Handles complex, escalated, or time-sensitive issues and requests. Determines business unit needs and provides resolution while maintaining a high standard of service.
Documentation - Handles standard documentation and files associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
Qualifications:
Bachelor's Degree and 2 years of experience in Financial Services and Operations Support OR High School Diploma or GED and 6 years of experience in Financial Services and Operations Support
Additional Preferred Qualifications
Minimum of one year KYC experience required
Strong analytical skills
Strong communication skills
Commercial Banking Experience preferred
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