Service Writer

Overview:
Assists the service manager & assistant service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work SJP Segments in front of them.

Responsibilities:
Fields internal and external customer inquiries to the Service Department

Assist in all loading and unloading of customer equipment

Follows a check in /check out process for all customer units

Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers

Assists in Logistics of Trucking/ Washing/ etc. as directed

Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location

Completes all factory shipping verification for shortages and equipment condition at the time of delivery

Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced

Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking

Updates customer profiles using equipment, hours, or other information from the customer work order

Maintains service accessories and supplies charges within the budgeted expenses

May prepare Service Technician time management reports each day for reporting

Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit

May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role

Maintains a clean work area and performs work in a neat and orderly fashion

Follows all safety rules and regulations in performing work assignments

Maintains knowledge of John Deere and competitive products

Qualifications:
Experience with basic computer and accounting functions

Experience analyzing and interpreting basic internal reports

Experience working cooperatively in a team environment

Experience communicating effectively

 

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