Dispatcher

3 weeks ago


Morehead City North Carolina, United States Coastal Home Air Conditioning, Heating Full time
Overview:
|Stability| Competitive Weekly Pay + Benefits | Growth Opportunities + Training|

 

Looking to TRADE UP to a better opportunity? Coastal Home Services Air Conditioning, Heating, Electrical & Plumbing is looking to find the best Dispatcher in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team You'll benefit from uncapped salaries, with the peace of mind from a stable and secure local brand.

 

Why Join This Team:

Medical, Dental, Vision, and Prescription Plans, Plus HAS Option

Life Insurance

Matching 401k

On-Going Training & Development

Paid Vacation and Vacation

Paid Training

 

What you will do:

Receive emergency and non-emergency calls and record significant information, as necessary.

Knowledgeably prioritize calls according to importance and urgency.

Monitor field technicians to effectively prioritize their schedules and use of time.

Schedule appointments with clients using the right tech/right call guidelines.

Data entry into the computer system to track calls and client information, as necessary.

 

What you bring:

Previous customer service experience.

1 year dispatching experience preferred.

Strong attention to details.

Conscientious, team player.

Honesty, integrity, quality craftsmanship and a good attitude.

Clear background check and drug screen.

 

Schedule: Full-time, Monday – Friday, 8-hour shift, 8 AM - 5 PM

Responsibilities:
Who/What Are We Looking For?

Coordinate the transportation movements of the technicians

Must keep track of the drivers’ schedules as they change throughout the day

Keep track of the technicians’ start and departure times

Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech

Requires interaction with drivers daily

Anticipate problems with routes and parts by making quick sound decisions

Respond to special requests from customers related to jobs performed by a technician

Order parts for special orders

Maintain techs’ vacation, sick and weekend schedules

Follow up on all pending/ recommended work

Forecast workload for 2-3 days out

Contact customers with parts pending and status of parts

 

Qualifications:
Qualifications:

Dispatch experience highly preferred

Ability to pass a background check

High school diploma (or GED)

Demonstrate passion for excellence with respect to treating and caring for customers

Strong decision-making abilities

Ability to identify customer needs and clearly articulate product and service offerings

Highly developed sense of integrity and commitment to customer satisfaction

Meet all attendance and dependability requirements

Team player

Multitasking and time management skills with the ability to prioritize

Core Competencies:

Strong verbal and written communication skills

Comfortable in navigating through multiple software systems and windows simultaneously

Ability to show empathy when responding to customer’s needs

Must be flexible with the ability to adapt to changes quickly and think conceptually

 

 


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