Implementation Consultant | Fully Remote USA

3 weeks ago

South Jordan Utah, United States HireVue Inc Full time
Job Description

The Implementations Consultant functions as the subject matter expert and solution owner on customer implementations. They will work as part of a HireVue team on medium to large customer projects, and will also lead small customer projects. Their main responsibility is to be a subject matter expert, capable of leveraging HireVue best practices to implement and configure our software to deliver best in class implementation outcomes. They work directly with customers, and with internal stakeholders to support application configuration. They will leverage their consulting skills to be prescriptive with customers to translate business needs into product solutions. 

Product Implementation & Consulting

Collaborate and consult with customers to help them optimize their hiring processes through mapping of current state and future state recruitment processes.

Support workshops focused on process optimization and configuration of HireVue product suite.

Work as part of a team on customer projects, owning/delivering defined workstreams.

Configure the HireVue platform based on customer requirements, using best practices.

Comfortable discussing standard ATS Integrations with team members and with customers.

Support process maps with integration points across HireVue products, balancing customer needs with product capability.

Support end-to-end testing strategies based on configurations and desired workflows.

Direct and guide customers to recommend product training for customers and new platform users and may also deliver training.

Support customers to recommend communication and change management plans to reinforce user adoption.

Become a ‘trusted advisor’ for your implementation customers.

Project Management

Plan, organize, and manage small customer projects using HireVue delivery methodology.

Work with Project Managers to complete customer implementations, and deliver on assigned tasks in a timely manner.

Manage and execute against project goals, timelines, tools, and success measures.

Identify and communicate project risks. Readily identify, analyze, and escalate in a timely manner.

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