Patient Access Representative

3 weeks ago

Quincy California, United States Plumas District Hospital Full time
Nature and Scope:
RHC Patient Access Representative provides customer-service coverage in the front office of Plumas Rural Health Centers and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Supervisor, this position performs imperative duties, including but not limited to registration, insurance verification, telephone coverage, data entry, documentation, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Plumas District Hospital’s financial solvency.

 

Location:
We are located 2077 E. Main Street Quincy, CA 95971.

 

Compensation:
Compensation Philosophy: We have 6 pay increments on our clinical pay scales to compensate successful candidate for 6 years of relevant experience

Compensation Range: $17.11 - $21.84 / hour 

 

Job Status / Shift Information:
Full-time and weekdays. 

 

Qualifications:
Education

High School Diploma or GED required. Two years’ experience in a health care environment preferred.

Experience

At least 1-3 years of customer service preferred. At least, 1-2 years of experience in a healthcare environment preferred. Experience with database software applications desired. 

Knowledge, Skills, and Abilities

Data entry and the ability to type a minimum of 25 words per minute Microsoft Excel/Word and good mathematical, reading and writing skills required.  Superb customer service, teamwork, and conflict resolution skills. Excellent written and oral communication skills are required.  Must be able to work with minimal supervision.  Efficient time management skills and ability to multi-task.  Strong understanding and comfort level with computer systems. 

 

Must meet physical requirements as stated on job description addendum

 

Responsibilities:
Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage, when necessary

Completely and accurately documents all patient interactions (phone calls, etc) in the patient’s electronic medical record, including caller’s name, patient’s name if different from caller, call back phone number and a brief message explaining the reason for the call.

Ensures all registration and admission forms are ready for patients to complete upon arrival for service.

Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion.

Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software tools, to assure payment for all authorized services.

 

Benefits / Perks:
Inclusive and connected work environment

Excellent Medical, Pharmacy, Dental, and Vision Plans

Competitive Compensation and Considerable Paid Time Off

Retirement Plans with 3% company contribution

Discounted memberships with Sierra Saver/ Flight Care

Paid days for continuing education, bereavement and jury duty

And more Visit (url removed) to review more details on current options available

 

Why Plumas District Hospital:
Work in a setting with rugged canyons, crystal clear lakes, grassy meadows, trout-filled streams, fresh pine forests, and brilliant star-filled skies. This is your chance to provide compassionate care with exceptional customer service at Plumas District Hospital. With a diverse population with people from all walks of life, PDH team members provide the residents of Quincy and the surrounding area with essential health care services that are vital to this small mountain community. PDH is located in Quincy, California which is the largest community in Plumas County and has a population of 5,000 residents. Quincy is nestled against the Western slope of the Sierra Nevada mountain range and tucked in at the edge of the lush American Valley. Chico, California is 80 miles west and Reno, Nevada is 80 miles east of Quincy. Join a medical team that puts community first. Click this link (url removed) to learn more about PDH providers, services, and surrounding community today

 

Contact Information:
Recruiter Name: Nicholas Clawson

Department Phone: (phone number removed)

Department Email: (url removed)

Department Location: 1065 Bucks Lake Road Quincy, California 95971

 

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