SAP Manufacturing Execution

Found in: Resume Library US A2 - 2 weeks ago

Las Vegas Nevada, United States The Methodical Group Full time
The role of the Senior Support Engineer, SAP ME (Manufacturing Execution) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.x, ECC and HANA environments.

The role of the Senior Support Engineer, SAP ME (Manufacturing Execution) requires functional experience, integration knowledge, infrastructure and networking expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties & Responsibilities

Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology

Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience

Provide remote-based functional support & training for your specialist SAP modulesSupport client customizations, sharing implementation and best practices advice

Develop application break fixes for critical product defects

Create scripts to identify, analyze and correct data issues

Manage one or more key assigned accounts as a technical/functional adviser

Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity

Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

Collaborate with team members in a virtual team environment to extend field experience to different client situations

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Education

Bachelor Degree in Computer Science or related field or equivalent experience

Experience

10+ years relevant

Working knowledge of multiple databases (Oracle, MSQSL, MaxDB, DB2, HANA etc.)

Experience in SAP ME (Manufacturing Execution) setup, configuration and other detailed skills

Deep working knowledge and understanding of supporting business processes

Analytical, logical problem resolution skills

SAP/Open Text certification(s) preferred

Knowledge of localizations: architecture, implementation and key functionality

Skills

Superb trouble-shooting skills and tenacity in problem solving

Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

Strong knowledge of key application functionality, tables and relationships

Deep knowledge of SAP customization/extension methodologies

Excellent development skills using SAP toolset

Excellent interpersonal, presentation and communication skills verbal & written

Attention to detail and the ability to learn quickly

Extreme focus on Client satisfaction

Demonstrated ability to work independently and as part of a team

Ability to work calmly and professionally in high pressure situations

The ability to work remotely from a home based office in a virtual environment

Desired Qualifications

Knowledge of Industry Solutions would be an advantage

Knowledge of any Country Specific Solutions would be an advantage

A consulting background, while not mandatory, would be useful

Experience with localizations and global implementations would be an advantage

Multilingual is preferred; not mandatory (additional languages preferred Chinese/Mandarin, French, German, or Korean)

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