Sr. Consultant, Technical Solutions

4 weeks ago

Atlanta Georgia, United States Visa Full time
Job Description

As a Sr. Consultant, Technical Solutions, you will be responsible for providing integration and post-launch support to Acquirers, Issuers, Fintechs, Processors and internal Visa partners. You will be expected to handle escalated support requests, and work with other teams inside and outside Visa’s Client Support Services (CSS) organization. A Sr. Consultant, Technical Solutions is responsible for acting as a subject matter expert, a consultant, trainer, and mentor to colleagues across the organization.

The ideal candidate will collaborate with others and take responsibility to accomplish Visa and client objectives, finding solutions to complex problems, proactively identify best practices, processing efficiencies/opportunities, providing quantifiable results and system enhancement support.

This is an individual contributor role responsible for providing complex integration, post-launch support and business leadership (plan, direct, coordinate and lead activities, etc.) within Visa for rewards and loyalty solutions. This role serves as a subject matter specialist and works independently with guidance only in the most complex situations.

Essential Functions

Act as primary technical point of contact for client(s) looking to launch new Visa products and services in the Rewards and Loyalty space - addressing technical challenges and consulting to address their needs.

Consult with clients and provide technical expertise to structure an effective implementation and address operational opportunities.

Needs to be able to develop and be part of the solution, effectively prioritize and multi-task under deadlines, influence others, and manage customer expectations.

Manage and troubleshoot escalated data quality and interchange problems, interfacing internally with Product, and/or Operations and externally with Client technical and business teams.

Be Voice of the Customer, advocating product improvements.

Perform business analytics and performance monitoring of client(s), particularly when supporting new client initiatives.

Educate partners (internal and external) on how the solutions we provide can benefit their business.

Create, edit, and distribute client notifications and communications.

Represent TAMs to other departments (e.g., Sales, Operations, Product, and Development)

Partner with Sales to build relationships with technical/business contacts across account portfolio.

Build deep product knowledge in Credit (Consumer and Small Business), ALM products and services.

Excellent business ethics is required, and the successful candidate will have experience and demonstrated success in the above listed core competencies.

Able to shift priorities as needed and demonstrate a proactive willingness to help others while managing non-routine launches/migrations as well as tactical and strategic clients and Visa initiatives.

Excellent verbal, written, presentation and interpersonal skills are required.

Create and maintain detailed logs of internal and external interactions within CRM.

Commit to being part of and fostering a sense of team.

Role could expand to providing support for additional existing or new products/services requiring similar skill set.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

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