IT Scrum Master

About Us:
Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

 

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:
The Scrum Master is the agile-savvy leader that will help to move our business forward to create dynamic digital experiences that drive efficiency and business results across Gallagher digital properties (including Salesforce and other Marketing systems). As part of the team, you will work alongside curious, self-driven critical thinkers who have an entrepreneurial mindset to create lasting value for our clients and organization on a global scale. Our team works smart by advancing data-lead experiences, embracing iterative product design and actively collaborating across the organization.

 

The primary focus of this role is to serve as the Scrum Master across multiple product teams. This person will work with product owners, development leads, design leads and data teams to launch and enhance digital applications that translate business needs into the appropriate web-based solutions. Good interpersonal skills with ability to engage all levels of the organization are critical to this role along with strong verbal and written communication. Experience in agile ceremonies, coaching, scrum metrics, and project management are fundamental. The ideal candidate will be a self-starter and will have a mix of business, technical, analytical and communication skills.

Responsibilities:
Facilitating all necessary team meetings (sprint planning, daily standups, sprint reviews/retrospectives, etc.)

Provide guidance and lead all agile ceremonies, including story estimation, sprint story management, retrospectives, and other scrum ceremonies 

Ensure understanding by all teams involved in scoping and sizing stories

Create and maintain an environment where all feedback is accepted and expected

Identifying, managing, and mitigating project issues and risks

Serve as the agile expert to assist team members with varying levels of knowledge of agile and sprint work

Continuously improve metrics as sprints progress to ensure transparency 

Support and educate various product owners

Provide ongoing agile training for team, product owners, developers and testers

Pair with the Product Owner (PO) to write stories at the product level 

Keep the backlog for the team groomed and provide recommendations of general updates that could be made (requirement or roadmap level) to the product owner

Subject Matter Expert (SME) of portfolio user stories 

Including creating templates for stories

 

Qualifications:
 

Bachelor's degree in business, Information Technology or Marketing

4+ years of experience in Agile, Scrum, or related experience

In lieu of a degree, 6+ years of experience in Agile, Scrum, or related experience

Nice to have: Agile Scrum Master Certified (CSM) and experience in Azure DevOps, Trello or similar agile management software.

Experience with Salesforce CRM, Marketing Cloud is preferred.

Nice to have: Salesforce Admin certification.

#LI-TG2

Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

We value inclusion and diversity

Click to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

 

---