Senior Computer User Support Specialist

4 weeks ago

Pierre South Dakota, United States Cayuse Shared Services Full time
Overview:
Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, business process outsourcing, and government client missions, focused on minimizing risk through the delivery of quality outcomes.

 

The Journeyman Computer User Support Specialist will support the US Army Corps of Engineers RITS Program. Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse

Responsibilities:
Provides technical assistance to computer users

Identifies logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance

Updates and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable

Answer questions or resolve computer problems for clients in person, or via telephone or electronically

Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.

Plans and leads major technology assignments.

Evaluates performance results and recommends major changes affecting short-term project growth and success

Functions as a technical expert across multiple project assignments.

Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices

Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices

Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.

Other duties as assigned.

Qualifications:
Associates Degree

6 years of experience in Computer User Support

Comprehensive knowledge of IT Technical Support

Knowledge of Lifecycle Replacement of Equipment

Secret Clearance Required.

COMPTIA Security Certification

Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

 

Minimum Skills:

Self-starter with the ability to learn new tasks and skills.

Strong organization and communications skills.

Ability to multitask and have practical time management skills.

Team Player

Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.

Pay Range:
USD $26.96 - USD $36.96 /Hr.

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