Resolution Associate Workers Compensation Program Supervisor
1 month ago
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
We are seeking an exceptional Resolution Associate Workers Compensation Claims Supervisor who embodies a passion for developing and inspiring others. As a subject matter expert and people leader, this individual will lead multiple classes of talented hires, leaving a lasting impression on each individual who joins our training program. The successful candidate will be proactive, resourceful, patient, and compassionate – always striving to bring out the best in their teams.
This position is on-site at our Las Vegas, NV office.
Responsibilities:
Passionate about nurturing the growth and potential of individuals new to the insurance industry, this visionary leader will champion our training program and facilitate the onboarding and development of successive training classes, ensuring the growth and success of each cohort against program guidelines.
Adept at building strong partnerships with multiple teams and functions, the ideal candidate will be an effective communicator and collaborator, fostering an environment of transparency and collaboration. The ideal candidate will take the initiative to identify and communicate technical or professional gaps to program and branch leadership, actively leading efforts to address and resolve them.
The supervisor will partner with the technical training team to coach and mentor trainees throughout the duration of the program, enabling the mastering of new loss investigation techniques, regulatory requirements, and claim handling best practices.
Organized and efficient, they will handle multiple responsibilities including licensing oversight, adapting to changing priorities while meeting deadlines. To maximize employee engagement, performance, and retention, the supervisor will meet frequently with the trainees throughout the first 90 days and maintain an appropriate cadence throughout the duration of the program.
Collaborating with branch management, the ideal candidate will ensure a seamless transition as the training classes assume claim handling responsibilities. While direct supervision of claims will be the responsibility of the branch supervisor, this leader will maintain open lines of communication with branch leadership to stay updated on trainee progress, performance and any support required.
Identifying and deploying targeted training, this training leader will ensure continuous progression in the learning and development of claim handling responsibilities in partnership with the branch leader and supervisor until the Associate reaches the appropriate claims handling level or completes the training program.
A mentor at heart, this leader will inspire a sense of belonging and motivation among their team, creating a positive work environment where everyone thrives.
Work Traits:
Excellent oral and written communication skills including the ability to communicate effectively with both technical and non-technical stakeholders
Superior problem-solving skills
Proven ability to meet tight deadlines, multi-task, and prioritize workload
A work ethic based on a strong desire to exceed expectations
Ability to be resourceful in information gathering and assess information for the best possible decision
Exceptional mentoring and coaching skills, fostering an environment of learning and growth, and being trusted by colleagues and team members
Qualifications:
REQUIRED:
High School Diploma
Minimum of 7 years related claims experience
Appropriately licensed and/or certified in all states in which claims are being handled
Previous experience in claims handling and a track record of effective leadership and employee development
DESIRED:
Bachelor's Degree preferred
#LI-HS1
Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
We value inclusion and diversity
to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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