Parts Manager
2 weeks ago
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Maintain strong relationships while working with Department managers, vendors, and customers.
* Contribute towards strategy and policy development and ensure delivery within area of responsibility.
* Develop, expand, and manage customer relationships to enhance parts sales.
* Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.
* Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
* Instruct staff on how to handle difficult and complicated sales.
* Assist in forecasting goals and objectives for the parts department.
* Collaborate with service managers to ensure all parts are available for repair jobs.
* Provides technical assistance to parts department employees.
* Monitors parts department employees' payroll records.
* Handles customer complaints immediately.
* Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried and OSHA Right-to-Know.
* Understands, keeps abreast of, and complies with federal, state and local regulations that may affect parts sales.
* Maintains professional appearance.
* Performs other related duties as assigned.
QUALIFICATIONS
* Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
* Knowledge of industry, including marketing plans, security, and safety programs.
* Strong strategic thinking and negotiation skills.
* Proficiency with spreadsheet programs such as Excel.
* Sales and customer service skills.
* Strong written and verbal communication skills.
* Mathematical skills to help manage the inventory, pricing and estimates.
* Problem-solving skills to deal with parts inventory issues.
* Previous mechanic or sales experience.
* Ability to work in a fast-paced environment.
* Product knowledge to ensure they identify parts correctly and recommend the needed parts.
* High school diploma, GED or equivalent.
* Extensive experience in the industry
* Previous experience in a parts department.
OTHER DETAILS:
Schedule: M-F, 7am-5pm
Location: Maple Plain, MN
Duration: Direct Hire
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